Current jobs related to Tactical Planning Analyst - Derby - DHU Healthcare
-
Tactical Planning Lead
3 days ago
Derby, Derby, United Kingdom DHU Healthcare Full timeTactical Planning LeadWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare. As a key member of our operations team, you will be responsible for leading and developing a team of coordinators across our 111 contact centre estate.Key ResponsibilitiesDevelop and implement a robust Tactical Planning framework that aligns with...
-
Tactical Planning Lead
2 days ago
Derby, Derby, United Kingdom DHU Healthcare Full timeTactical Planning LeadWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare. As a key member of our operations team, you will be responsible for leading and developing a team of coordinators across our 111 contact centre estate.Key ResponsibilitiesDevelop and implement a robust Tactical Planning framework that aligns with...
-
Tactical Planning Lead
2 months ago
Derby, United Kingdom MERJE Full timeTactical Planning Lead The Tactical Planning Lead will lead and develop a team of coordinators across the contact centre estate, covering both health advisors and clinical practitioners. This role reports to the Tactical Planning Manager and offers expert-level understanding of planning and scheduling methodology. Key Responsibilities: Supporting the...
-
Tactical Planning Lead
2 months ago
Derby, United Kingdom MERJE Full timeTactical Planning LeadThe Tactical Planning Lead will lead and develop a team of coordinators across the contact centre estate, covering both health advisors and clinical practitioners. This role reports to the Tactical Planning Manager and offers expert-level understanding of planning and scheduling methodology. Key Responsibilities:Supporting the creation...
-
Tactical Planning Lead
3 days ago
Derby, Derby, United Kingdom DHU Healthcare Full timeTactical Planning LeadWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare. As a key member of our operations team, you will be responsible for leading and developing a team of coordinators across our 111 contact centre estate.Key ResponsibilitiesDevelop and implement a robust Tactical Planning framework that aligns with...
-
Tactical Planning Lead
2 days ago
Derby, Derby, United Kingdom DHU Healthcare Full timeTactical Planning LeadWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare. As a key member of our operations team, you will be responsible for leading and developing a team of coordinators across our 111 contact centre estate.Key ResponsibilitiesDevelop and implement a robust Tactical Planning framework that aligns with...
-
Tactical Planning Lead
3 weeks ago
Derby, United Kingdom DHU Healthcare Full timeTactical Planning Lead ( Capacity Planning )Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators...
-
Tactical Planning Lead
4 weeks ago
Derby, United Kingdom DHU Healthcare Full timeTactical Planning Lead ( Capacity Planning )Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners. As the Tactical Planning Lead, you will...
-
Tactical Planning Lead
4 weeks ago
Derby, United Kingdom DHU Healthcare Full timeTactical Planning Lead ( Capacity Planning )Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners. As the Tactical Planning Lead, you will...
-
Tactical Planning Lead
4 weeks ago
Derby, United Kingdom DHU Healthcare Full timeTactical Planning Lead ( Capacity Planning )Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners. As the Tactical Planning Lead, you will...
-
Tactical Planning Lead
4 weeks ago
Derby, Derbyshire, United Kingdom DHU Healthcare Full timeTactical Planning Lead ( Capacity Planning ) Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners. As the Tactical Planning Lead, you will...
-
Tactical Planning Lead
4 weeks ago
Derby, Derbyshire, United Kingdom DHU Healthcare Full timeTactical Planning Lead ( Capacity Planning ) Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners. As the Tactical Planning Lead, you will...
-
Tactical Planning Lead
3 weeks ago
Derby, East Midlands, United Kingdom DHU Healthcare Full timeTactical Planning Lead ( Capacity Planning )Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Job Overview We are seeking an experienced Tactical Planning Lead to join our team. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators...
-
Resource Planning Analyst
2 months ago
Derby, United Kingdom MERJE Full timeResource Planning AnalystMy client is looking for a Resource Planning Analyst for someone to join a fast paced environment for a leading provider of a Contact Centre based services in England.The Resource Planning Analyst will own the short-term planning cycle (8 weeks to 2 days before live). This role will involve managing shrinkage, negotiating adjustments...
-
Tactical Merchandiser
2 months ago
Derby, United Kingdom Smiths News Full timeTactical Merchandiser – DerbyFlexible, part time zero hour contractPay Rate – £11.44 Per hour + 30p per mile mileageFull UK Driving licence plus use of vehicle required.Instore is at the heart of 5,000 retailers every week, working with many of the top brands in grocery, convenience and high street locations – as well as garden centres,...
-
Tactical Merchandiser
2 days ago
Derby, United Kingdom Smiths News Full timeTactical Merchandiser – DerbyFlexible, part time zero hour contractPay Rate – £11.44 Per hour + 30p per mile mileageFull UK Driving licence and use of vehicle required.Instore is at the heart of 5,000 retailers every week, working with many of the top brands in grocery, convenience and high street locations – as well as garden centres, independents...
-
Resource Planning Analyst
2 months ago
Derby, United Kingdom Merje Full timeResource Planning AnalystMy client is looking for a Resource Planning Analyst for someone to join a fast paced environment for a leading provider of a Contact Centre based services in England.The Resource Planning Analyst will own the short-term planning cycle (8 weeks to 2 days before live). This role will involve managing shrinkage, negotiating adjustments...
-
Strategic Planning Analyst
4 weeks ago
Derby, United Kingdom DHU Healthcare Full timeStrategic Planning Analyst ( Capacity Planning )Job Overview We are seeking a skilled Strategic Planning Analyst to join our team. Reporting to the Strategic Planning Manager, you will manage all elements of the strategic time window (greater than 9 weeks) across various contact centre environments. This is a senior analyst role responsible for designing and...
-
Strategic Planning Manager
2 days ago
Derby, Derby, United Kingdom DHU Healthcare Careers Full timeTactical Planning LeadWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare Careers. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners.Key Responsibilities:Ensure the right resource...
-
Strategic Planning Manager
3 days ago
Derby, Derby, United Kingdom DHU Healthcare Careers Full timeTactical Planning LeadWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare Careers. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners.Key Responsibilities:Ensure the right resource...
Tactical Planning Analyst
3 months ago
Location:
Orbis-Derby
Type: Full-time
Salary:
Band 5.0
Company: DHU 111 (East Midlands) CIC
About Us DHU 111 (East Midlands) CIC is a leading provider of contact centre-based NHS 111 services in England. With 4.5 million calls annually and a service area covering 11 million patients across the Midlands, Milton Keynes, and London, we've been rated Outstanding by the Care Quality Commission. Our goal is to be the best employer and provider of NHS 111 services in the country, offering high-quality patient care and excellent performance.
Job Overview We are seeking a Tactical Planning Analyst to join our team. Reporting to the Tactical Planning Manager, you will own the short-term planning cycle (8 weeks to 2 days before live). Your role will involve managing shrinkage, negotiating adjustments to plans, and optimising schedules based on supply and demand trends. This position plays a central role in the resource planning lifecycle, contributing significantly to operational efficiency and patient care standards.
Key Responsibilities
Use data, drivers, and forecasts to create tactical and mitigation plans.Develop efficient schedules for a variety of channels, including Front Office, Back Office, and Outbound.Negotiate offline time with stakeholders and Team Leaders to ensure efficient scheduling and Service Level Agreements (SLAs).Influence senior managers and Heads of Department on Tactical Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities.Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues.Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning window.Contribute to the wider Resource Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service.
Experience and Qualifications Essential
Experience working with Workforce Management (WFM) systems, preferably NICE.Strong negotiating skills with an ability to influence stakeholders.Experience working in a contact centre environment and understanding the Multi-Channel Resource Planning Cycle.Proficiency in Excel, with the ability to analyse large volumes of data.Experience in contact centre planning.
Preferable
Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls.Advanced PC and MS Office skills.Experience with change management.
Capabilities
Excellent analytical ability and proven experience identifying performance trends.Ability to implement planning industry best practices.A proactive outlook on feedback to improve service outputs.Exceptional people skills and the ability to be a role model.Exceptional knowledge of Contact Centre metrics and KPIs.'Right first time' attitude, focusing on the quality of outputs.
Benefits
Competitive salary and benefits package.Comprehensive health benefits (medical, dental, vision).Retirement savings plan with company match.Flexible work arrangements, including remote work options.Professional development opportunities.
ADZN1_UKTJ
