Customer Support Administrator

4 days ago


West Bridgford, United Kingdom 4 way Recruitment Full time

Customer Support Administrator

Nottingham

A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. They now manage several fire and emergency systems for some of the UK largest hotel and pub chains. My client is looking for an experienced Customer Service Administrator to join the team.

Package

£22-24,000

Full time Office based

Main Responsibilities

The role of administrator is responsible for processing permits, part management and subcontractor management in relation to delivering our customers scheduled activities. Communicating via customer portals, email and telephone.

Subcontractor Management:

Obtaining and managing scheduled appointments via planner and updating customer portals

Issuing all Pos to subcontractors for all call types

Confirming appointment dates still to be achieved with all planned appointments, 24 – 48 hours prior to attendance

Chasing of all attendances via open calls report

Chasing of all paperwork following visit

Processing of all paperwork in call and saving documentations in CASH cabinet

GRN purchase order for call

Managing Support inbox

Liaising with FLM sponsor on any requirement for escalation

Ordering of all parts as per grid management & requests

Permit Management:

All aspects of management of permits, whether individual or annual submissions required, including but not limited to:

Processing new and/or existing permits via required method ie. online portal, documentation

Managing permit status and review as required, taking necessary action

Any escort & isolation requests processed as part of permit

Approved status managed through to engineering – advising engineer approved date and providing documentation

Declined status managed through via re-submission and to approval

Knowledge and Experiences

GCSE math’s/English C or above

IT skills, including Microsoft packages and email

Knowledge of administrative procedures

Accuracy of keeping records

Excellent time management

Excellent communication and listening skills

Ability to work under pressure and prioritise workload

If you are local to the area and seeking a new Customer Support Administrator position, then please apply now. If your application is successful a 4way member will be in touch.



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