Global Infrastructure IT Support
4 weeks ago
Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formally part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services â the pots, pans, soups and sauces â they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a Global Infrastructure Analyst to work with our expert IT team across the world. Do you have a passion for providing support for desktop operations and local site server systems? Then we would love to hear from you.
What youâll do
Responsibilities for the following:
- Provide remote and hands on user support for desktops, laptops and local lab equipment.
- Provide administrative support for local server systems.
- Provide technical guidance to users and management for desktop support and local server systems.
- Participate in projects or teams and directed by the Manager/Supervisor.
- Assist Manager/Supervisor in development of desktop support and local server systems strategy.
- Perform maintenance and troubleshooting of all relevant hardware and software.
- Implementation and support of network operating systems and services.
- Configuration, installation & deployment of all PCâs and PC related peripherals.
- Configuration, installation, deployment & support of desktop management suite.
- Support local manufacturing systems.
- Develop and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.
- Develop & maintain appropriate disaster recovery procedures.
- Develop a working knowledge of department specific applications.
- Keep abreast of technical aspects of PC-LAN computing environment.
- Provide project management for implementations and role-outs.
- Provide Manager/Supervisor with equipment projections and assist with purchasing.
- Perform daily backup procedures as defined by technical leads.
- Identify opportunities and recommend solutions for improving service, efficiency and effectiveness.
- Perform system analysis and utilization reports as required.
- Mentor and supervise junior analysts.
- Log into and use telephone and computer based Service Desk system to record all support activities.
Other Duties:
- Contribute to meeting the departmental key performance indicators.
- Provide training to Americas community as required.
General Health and Safety:
- To follow relevant legal requirements and the Company Health & Safety Policy.
- To keep your work area tidy and free from hazards.
- To make a positive contribution to housekeeping.
- Report and address any safety defects.
Who you are
Knowledge & Key Skills:
- Excellent knowledge of PC hardware and associated peripherals.
- Knowledge of network hardware and management tools.
- Knowledge of network operating systems and applications.
- Excellent knowledge of Microsoft O/S, Server and Desktop
- Knowledge of Active Directory, DNS, DHCP & TCP/IP.
- Ability to use technical documentation and diagnostic tools to solve hardware and software problems.
- Ability to work as part of a team.
- Good written and verbal communication skills.
- Excellent judgement and strong analytical skills as well as follow-up and organizational skills.
- Demonstrated ability to manage multiple, parallel projects.
- Ability to perform risk assessments.
Essential Qualifications/Education:
- Degree
- Up-to-date professional certification in the relevant technical area.
Essential Previous Experience:
- Excellent experience and knowledge of desktop support.
- Good knowledge of network applications / operating systems / hardware.
- Good knowledge implementing and maintaining Windows based application servers.
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Miscellaneous: (e.g. may be prepared to work unsociable hours, do shift work, hold a current driving licence, have a passport, be prepared to travel abroad, etc)
When you join us, youâll also be joining Danaherâs global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youâll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If youâve ever wondered whatâs within you, thereâs no better time to find out.
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