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Service Coordinator

2 months ago

Waterbeach, United Kingdom iM Med Full time

Service Coordinator

iM Med are growing

After another brilliant growth year we are looking to expand our Service Coordination team with an office based Service Coordinator to support our expanding Field Service Engineering team. The role will be a busy, telephone based coordination role where the successful candidate will be answering incoming telephone calls from healthcare clients requiring maintenance, repairs and validation of their equipment and organising engineering support through our field service engineering team.

iM Med is the trusted decontamination specialist prioritising service excellence, quality products and customer choice, enabling healthcare providers to focus on patient safety. We provide a complete decontamination strategy including an extensive portfolio of decontamination products, solutions and services; including equipment, technical services, consumables and compliance support. We are committed to our mission to provide excellence, quality and choice; and are proud of the team we have built to help us deliver this mission. The role of Service Coordinator is an excellent opportunity to join our highly customer focussed team in a company that values our employees and holds quality at the heart of everything we do.

The Service Coordinator role will involve:

  • Answering incoming telephone calls from clients requiring maintenance, repairs and validation of their equipment
  • Assisting in dealing with client enquiries regarding the Service offerings from iM Med
  • Liaising with the Service Operations Director, Manager and Field teams to allocate jobs
  • Planning work for IM Med Service Engineers including:
    • Qualifying job requirements, and recording in the Service System
    • Allocating and coordinating resource as required
    • Forwarding job information to Service Engineers
    • Providing support information to Service Engineers regarding site contacts, etc.
    • Updating job planner
  • Contacting engineers and clients to arrange and agree dates for breakdown visits
  • Logging technical queries and liaising with iM Technical Director and other designated team members to answer them
  • Assist in the continuing development and use of the Service System Software.

Full training for the Service Coordinator will be provided. However, as we have recently been awarded a number of new contracts we are ideally looking to recruit Coordinator with relevant industry experience or previous experience in a Service Coordination role. Familiarity with the healthcare sector and healthcare decontamination environment is highly advantageous.

We are particularly interested in applicants who are:

  • A team player with proactive and flexible approach to their work
  • Ability to multitask effectively and prioritise work based on customer needs
  • Strong customer service skills and experience of working in a busy telephone based environment

We offer an excellent benefits package and are committed to ongoing skills development. If the Service Coordinator role sounds like a good fit, please forward your CV us today. If your experience matches our criteria you will be contacted to arrange an informal telephone conversation in the first instance, with the next stage involving a more formal interview and skills competency questions.