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Naval Support Engineer

4 months ago

Rugby, United Kingdom GE Full time
Job Description SummaryAt GE Power Conversion we provide electrification solutions, enabling customers to power their energy-intensive operations, and to improve energy efficiency. We are recognized for high-performance ship electric power and electric propulsion systems, energy management and automation and control systems as applied globally across the marine, energy, infrastructure, and industrial sectors.
Our Digital Technology Team is looking for an End User Naval Support Engineer who will be responsible for providing âbest-in-classâ customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be responsible for both working directly with customers, as well as providing technical leadership and to facilitate the adoption of new technologies and tools.

Job Description

In this role, you will:

  • Research, learn and provide end user training for existing collaboration tools and digital workplace technologies.
  • Review end-to-end customer technology adoption processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success.
  • Interface directly with customers to understand how they are currently using digital workplace technology, and how they could benefit from additional technologies or features.
  • Provide timely, proactive communications to stakeholders on significant issues and developments. Develop and report on metrics, including adoption metrics, training statistics, and customer surveys. Serve as the single point of contact for the customer via verbal and written communication.
  • Resolves day-to-day issues related to strategy implementation.
  • Escalates issues that impact the client and/or strategic initiatives.

Education and Experience:

  • Existing end user support is and essential requirement

Desired Characteristics:

Technical Expertise:

  • Experience with basic computer networking and common end user trouble shooting Experience with Windows, Mac, iOS, Android operating systems
  • Experience with Microsoft Office and common collaboration tools Business Acumen: Ability to communicate effectively with technical and non-technical communities Ability to work with varying levels of internal stakeholders and external vendors Demonstrated customer focus

Personal Attributes:

  • Capability to manage to aggressive deadlines while staying true to strategic outcomes Communicates and demonstrates a shared sense of purpose Excellent communication skills and the ability to interface with customers with confidence and clarity Ability to work independently on projects and a sharp eye for detail
  • Highly collaborative, team-oriented individual Positive, enthusiastic and confident attitude

SC Level clearance or the ability to gain SC Clearance is an essential requirement to this role

Additional Information

Relocation Assistance Provided: No