Visitor Services Assistant

4 weeks ago

Fort William, United Kingdom National Trust for Scotland Full time

Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.

Based in either our busy shop or Highland Coo Café, you’ll help generate the income that enables our charity to care for this world-renowned mountain landscape, by serving customers and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely. 

Type of Contract:  

·         Fixed term seasonal contracts to October 2024, or shorter if preferred. 

·         Full-time and part-time roles available 

Possibility of on-site accommodation (please highlight if this would be desirable).

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of visitor care 

  • Welcome visitors at all our key touch points, from arriving in our car park and making purchases in our café and shop, to exploring our unique reconstruction of a 300-year-old turf house and enjoying the info hub, cinema and exhibition.
  • Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups. 
  • Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
  • Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
  • Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
  • Feed back visitor comments and your own ideas to develop and improve our offer, service and operations.
  • Help gather photos / videos for social media to promote our activities and encourage visits.
  • Assist with the set-up, stewarding and break-down of functions and events. 

    Generate the income that enables us to look after special places

    • Be aware of the team’s targets for generating income and aim to achieve and exceed them.
    • Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
    • Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

      Maintain excellent standards of site and personal presentation and safety

      • Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
      • Take pride in building and landscape presentation, maintaining high standards throughout by helping to clean public and staff areas.
      • Report all instances of damage, wear and tear or maintenance needs promptly.
      • Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
      • Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

  • Visitor Services Assistant

    3 months ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    Based in either our busy shop or one of two catering outlets, you'll help generate the income that enables our charity to care for this world-renowned historic site, by serving customers and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely. Fixed term seasonal contracts to the end of...

  • Visitor Services Assistant

    4 weeks ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    Based in either our busy shop or one of two catering outlets, you'll help generate the income that enables our charity to care for this world-renowned historic site, by serving customers and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely. Fixed term seasonal contracts to the end of...

  • Visitor Services Assistant

    2 months ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    Through warm, engaging, informative interactions, you'll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.Based in either our busy shop or Highland Coo Café, you'll help generate the income that enables our charity to care for this world-renowned mountain landscape, by serving customers and...

  • Visitor Services Assistant

    4 weeks ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    Through warm, engaging, informative interactions, you'll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.Based in either our busy shop or Highland Coo Café, you'll help generate the income that enables our charity to care for this world-renowned mountain landscape, by serving customers and...

  • Visitor Services Assistant

    4 weeks ago

    Fort William, United Kingdom National Trust for Scotland Full time

    Based in either our busy shop or one of two catering outlets, you’ll help generate the income that enables our charity to care for this world-renowned historic site, by serving customers and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely. Fixed term seasonal contracts to the end...

  • Visitor Services Assistant

    3 months ago

    Fort William, United Kingdom National Trust for Scotland Full time

    Based in either our busy shop or one of two catering outlets, you’ll help generate the income that enables our charity to care for this world-renowned historic site, by serving customers and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely. Fixed term seasonal contracts to the end...

  • Visitor Centre Assistant

    5 days ago

    Fort William, United Kingdom Global Highland Full time

    **Seasonal Visitor Centre Assistant Wanted in Fort William!** Are you passionate about providing exceptional customer service in a stunning setting? We're seeking enthusiastic individuals to join our team as Seasonal Visitor Centre Assistants at a visitor centre based in Fort William. **Role Responsibilities**: - Assist in the day-to-day operation of the...

  • Visitor Services Assistant

    2 months ago

    Fort William, United Kingdom National Trust for Scotland Full time

    Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.Based in either our busy shop or Highland Coo Café, you’ll help generate the income that enables our charity to care for this world-renowned mountain landscape, by serving customers...

  • Visitor Services Advisor

    5 days ago

    Fort William, United Kingdom Visit Scotland Full time

    **Visitor Services Advisor** **-** **(**2300004S**)** **Description** WHAT DOES THE TEAM DO? The Information Department is pivotal to delivering inspiration and information to global visitors through a number of channels to drive tourism growth. Our knowledgeable and passionate teams work hard to provide tailored expert advice, connecting our visitors...

  • Visitor Services Supervisor

    2 months ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    Fixed Term Contract 12 Months. Full time.You will be responsible for the day-to-day operations at one of the National Trust for Scotland's flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best...

  • Visitor Services Supervisor

    4 weeks ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    Fixed Term Contract 12 Months. Full time.You will be responsible for the day-to-day operations at one of the National Trust for Scotland's flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best...

  • Visitor Services Supervisor – Welcome

    2 months ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You'll share stories with our visitors about why Glenfinnan is special, about the...

  • Visitor Services Supervisor – Welcome

    4 weeks ago

    Fort William, Highland, United Kingdom National Trust for Scotland Full time

    As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You'll share stories with our visitors about why Glenfinnan is special, about the...

  • Seasonal Visitor Services Advisor

    3 weeks ago

    Fort William, United Kingdom Visit Scotland Full time

    **Seasonal Visitor Services Advisor** **-* **(**23000011**)** **Description** We are currently looking for a number of people to join our Fort William iCentre Team for the 2023 season. All positions run from April to the end of October. All positions are at a pro rata salary of £20,570, although this is likely to increase from April following our annual...

  • Relief Seasonal Visitor Centre Assistant

    3 months ago

    Fort William, United Kingdom High Life Highland Full time

    LOCATION: Ben Nevis Visitor Centre, Glen Nevis, Fort William JOB PURPOSE: To provide outstanding customer care, including information, guidance and assistance to all Centre Visitors in a safe, clean and friendly environment. KEY DUTIES AND RESPONSIBILITIES INCLUDE: To assist in the day-to-day operation of the Visitor Centre, by providing...

  • Health Care Assistant

    2 weeks ago

    Fort William, United Kingdom Daya Healthcare Full time

    You will be responsible for assisting nursing staff with clinical tasks, such as vital signs, personal care and maintaining a clean and safe ward environment. You will be required to be have strong communication skills and have excellent customer service skills. Duties & Responsibilities - Greet patients, visitors, consultants and staff in a professional...

  • Concierge Security Officer

    3 weeks ago

    Fort William, United Kingdom Kingdom Services Group Ltd Full time

    Kingdom Services Group have a great opportunity for a Concierge Security Officer to join the team, working at a student accommodation complex at the University of the Highlands and Islands, PH33 area. UHI is an integrated university encompassing both further and higher education with a reputation built on an innovative approach to learning. We...

  • Customer Service Assistant

    2 weeks ago

    Fort William, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistants - 20 hrs** SPAR Grange **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to...

  • Customer Service Assistant

    3 weeks ago

    Fort William, United Kingdom CJ Lang & Son Limited Full time

    Customer Service Assistant Variable shifts About us At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to ‘Food to...

  • Customer Service Assistant

    1 week ago

    Fort William, Highland, United Kingdom CJ Lang & Son Limited Full time

    Customer Service Assistant 20 hrs £12.02 per hourSPAR, Grange Road, Fort WilliamAt SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us.Our Customer Service Assistants work as a team; together we provide everything from tonight's...