Spa Receptionist

3 weeks ago

POOLE, United Kingdom LUSH Full time
INTERVIEW:

01/10/24

START DATE:

07/10/24

As part of our Spa Receptionist team you are the first point of contact for prospective clients enquiring about our 5* Spa The key responisbility for a Spa recetpionist is to deliver exceptional customer service both in person on our shop floor or over the phone.

Here at the World's first LUSH Store, we get phone calls from all across the world We are therefore keen to welcome our next Spa receptionist who can: Think with a level head and keep calm under presssure, provide amazing experiences, both in store and over the phone, with a backdrop of facilitating life changing Spa bookings for our clientelle.

The day to day of this role requires: confidence when speaking to staff members and customers, light administration duties and is served best by people who want to build their role within one of the world's most exciting Cosmetics businesses

There is an amount of job sharing in the team, so we need someone who has excellent communication skills (both verbal and written) who is enthusiastic, professional and has the ability to provide and take feedback on board.

Whilst your primary focus is to support the Spa (directly & indirectly) there are times where we'll need you on our Shop floor delivering Spa tours, selling Spa treatments & delivering 5* demo focussed customer service. We might even need you to host our Spa or shop floor parties

Think you have what it takes? We'd love to hear from you

Lizzie, Joanne & Ross.

Key Responsibilities

- Inbound & Outbound customer service enquiries via telephone.

- Facilitating and supporting our Spa team.

- Working on our shop floor to help guide customers through our Spa journey.

- Supporting the wider business and triaging business related enquiries.

We need 4 days of availability from you, including one day of the weekend (currently Saturday)

Skills, Knowledge and Expertise

- Exceptional communication skills.

- Approachable with a can-do attitude.

- Ability to manage own time well and be accountable for your organisation.

- People skills.

- Familiarity with the Google & Microsoft suites.

- A desire to contunually self develop and grow with your role.

- Love for LUSH (Not essential but reccomended)

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