Spa Receptionist

**Description**:
As part of our Spa Receptionist team you are the first point of contact for prospective clients enquiring about our 5* Spa The key responisbility for a Spa recetpionist is to deliver exceptional customer service both in person on our shop floor or over the phone.

Here at the World's first LUSH Store, we get phone calls from all across the world We are therefore keen to welcome our next Spa receptionist who can: Think with a level head and keep calm under presssure, provide amazing experiences, both in store and over the phone, with a backdrop of facilitating life changing Spa bookings for our clientelle.

The day to day of this role requires: confidence when speaking to staff members and customers, light administration duties and is served best by people who want to build their role within one of the world's most exciting Cosmetics businesses

There is an amount of job sharing in the team, so we need someone who has excellent communication skills (both verbal and written) who is enthusiastic, professional and has the ability to provide and take feedback on board.

Think you have what it takes? We'd love to hear from you

Lizzie, Joanne & Ross.

**Key Responsibilities**:

- Inbound & Outbound customer service enquiries via telephone.
- Faciitating and supporting our Spa team.
- Working on our shop floor to help guide customers through our Spa journey.
- Supporting the wider business and triaging business related enquiries.

**Skills, Knowledge and Expertise**:

- Exceptional communication skills.
- Approachable with a can-do attitude.
- Ability to manage own time well and be accountable for your organisation.
- People skills.
- Familiarity with the Google & Window suites.
- A desire to contunually self develop and grow with your role.
- Love for LUSH (Not essential but reccomended)

**Benefits**:
Living Wage

Bonus Scheme

Staff Discount (Store & Spa)

Cycle-to-work Scheme

Charity ‘give as you earn’ scheme

Health Assured

Pension Scheme UK & Ireland

Blackwells Discount

AllMatters (Formerly OrganiCup)

WUKA

Company sick pay

Introductory Spa Treatment

Birthdays Off

Eye test vouchers

**About Lush**:
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.

Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.