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IT Support Assistant

3 months ago

Greenwich, United Kingdom University of Greenwich Full time

Our Information and Library Services Directorate delivers award winning IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. Our digital mission is to ensure everyone in our community is equipped to effectively use digital services, data and technology with confidence, efficiency and creativity in their learning, teaching, research and organisational support.

You will have a passion for customer service and able to work with a wide range of users in a fast-paced demanding environment either, face-to-face, phone, email or live chat. You will be responsible for ensuring all our users receive excellent IT Support.  

We are looking for someone who can support our end users in resolving IT issues. Your responsibilities will include responding to technical queries and issues and resolving these in a timely manner.  

This post will be based in Bounty House situated in Greenwich.

To find out more about our team, visit our Digital Recruitment webpage. 

For an informal discussion about the post please contact Jamie Bannister (IT Team Leader (Support) on J.Bannister@greenwich.ac.uk 

Should you have any queries please contact the People Directorate Team on peopleoperationsils@greenwich.ac.uk

We operate a hybrid working policy, as set out in the University’s Working Principles and Guidelines.

Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application. 

We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Please note: should this role receive a high number of applications, the closing date may be brought forward.

Further details:
Job Description & Person Specification

£23,700 to £25,742 plus £5269 London weighting per annum