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Senior Account Manager

2 months ago

Newcastle Upon Tyne, United Kingdom Evolved Search Full time
Job Description

Position Overview

As a Senior Account Manager at Evolved, you will play a pivotal role in managing and maintaining long-term relationships between the business and its key customers within an assigned portfolio of accounts. You will maintain a deep understanding of your clients and build strong senior relationships. You will be responsible for the delivery of work and the sentiment of your clients, ensuring a high level of retention.

You will support the development of our Client Services offering as an agency in addition to helping to develop and support your wider team when required. This may include supporting the development of processes, coaching/training others, strategic input or specialist knowledge to enhance the results for clients. This is not just a job; it's an opportunity to be part of a team that's redefining digital marketing standards.

What You'll Do
Proactively and independently manage an allocated portfolio of key clients, building trust and confidence with your clients in your service, and that of Evolved as a whole, supporting service teams to deliver to our agreed contractual standard
Become the main day-to-day point of contact for a portfolio of clients to cultivate positive long-lasting relationships
Have a deep understanding of your client stakeholders, continually building strong relationships throughout the organisation, with particular focus on senior stakeholders
Have a high level of understanding of your clients business structure, targets, and competitors
Be responsible for the creation and maintenance of client account documents, detailing important information about the client and their business, quarterly plans to improve sentiment, deepen understanding, improve relationships and support with identifying growth opportunities
Contribute to revenue generation through proactively identifying opportunities for your clients and working with the sales team to bring these to fruition
Deliver an outstanding client service in line with Evolved best practice and processes
Work proactively with all services to ensure work delivered to an excellent standard, on time
Collaborate with the relevant departments across all areas of the business to define, develop, and deliver client objectives and strategies
Coordinate and collaborate with peers to ensure consistent service, deadlines are met, and client expectations are exceeded
Represent Evolved at client meetings and reviews delivering an excellent standard of communication
Take ownership and lead on client concerns, queries, providing possible solutions to challenges where risk is identified
Take ownership of client sentiment and contribute to the maintenance of Evolved’s monthly recurring revenue targets
Responsible for the accurate forecasting of client retained and churned revenue.
Work with senior managers, to identify any issues with client delivery, performance and sentiment and contribute to resolution
Work closely with Account Managers to support the achievement of the department’s overall targets
Collaborate with the sales team to support new business creation through provision of materials or guidance and being involved in pitches where required
Flag any risks / threats relating to client churn and proactively address / mitigate as appropriate
Working with the Operations team to support with client account resource planning, to support the needs and KPIs for the client account
Support the construction of reporting as required
Support the development of the overall Client Services service and products
Stay up to date with the latest industry news and trends and communicate this as necessary with colleagues and clients
Proactively identify personal development opportunities and plans and present these to your line manager
Coach and support other members of the department and wider business from a client work and personal development perspective

What Were Looking for
Passion for Innovation: We want someone who is excited about pushing the boundaries of digital marketing, exploring new trends, and bringing fresh ideas to the table
Collaborative: A team player who thrives in a collaborative environment, actively contributes ideas, and is open to feedback
Adaptable: Our industry moves at the speed of light, and we need someone who can keep up, adapt quickly to change, and turn challenges into opportunities
Results-Driven: We love what we do, and we love delivering results. We're looking for individuals who are focused on achieving and exceeding goals
Curious: Someone who is naturally inclined to explore, question, and delve into the intricacies of our field. The ideal candidate will demonstrate a genuine passion for learning, constantly seeking to understand emerging trends and industry nuances
Critical Thinker: Adept at questioning assumptions, considering alternative perspectives, and making well-informed decisions
Solutions Focussed: No two days are the same and effective solutions focused thinking is pivotal to driving success for our clients and the company