Grants Officer
1 month ago
This is an exciting opportunity to add value to a growing charity and to make a real and lasting difference to colleagues working in grocery who are experiencing difficult times.
As a Grants Officer you will join a busy team at our Head Office in Sandhurst. Our motivated and dedicated Grants Officers are focused on supporting colleagues when applying for financial help, in an empathic and non-judgmental manner, delivering a high standard of client experience and keeping detailed, clear records.
Your days will be rewarding and varied and include acting as the first point of contact for applicants managing a caseload of grant applications, ensuring all required information is ready for review.
You will have administrative experience of working in a busy, customer-facing role, ideally with a minimum of two years working in a grant giving environment and have used a database to record case notes.
Full training will be given on systems and services, followed by a structured personal development plan which will include benefits training and a deep understanding of the support and signposting available to colleagues.
The role is hybrid - working at least 2 days a week from the office in Sandhurst and the other days from home.
The Charity
GroceryAid is a charity supporting people who are working or have worked in the grocery industry. We have been providing emotional, practical and financial support for grocery colleagues since 1857.
Role Responsibilities
Act as a first point of contact for the Welfare Department. Dealing with telephone, email, and post enquiries in an empathetic and non-judgmental manner, taking into consideration that they may be distressed or vulnerable Processing applications in an accurate and timely manner. Gathering additional or supporting information from applicants to ensure they meet criteria and enable a recommendation to be made whilst keeping the applicant updated on timescales. Helping applicants and grocery colleagues navigate through the services GroceryAid offer and identify additional areas of support that may be of benefit Create, record, and log all communications with applicants to a high standard and in a compliant and non-judgmental way. Actively manage tasks allocated through database work queues, meeting our GroceryAid Service Level Charter An ability to demonstrate empathy and good decision-making skills based on the criteria provided Be able to work calmly and productively under pressure and keep to deadlines Keep up to date with the benefits knowledge and undertake regular training and meetings to extend and update own knowledge of grant making, health and wellbeing Participate in internal/external meetings as required and attend in person training events and conferences as necessary Working with colleagues, and supporters in a supportive and collaborative way to meet GroceryAid’s charitable goalsKnowledge and Skills
Essential
Excellent administration skills with a strong eye for detail when assessing documentation Confident with Microsoft Office, particularly use of a Customer Relationship Management (CRM) database Excellent telephone manner A minimum of two years working in a grant giving environment Confident communication skills when managing difficult situations Proven personal resilience to support your wellbeing and those around you High energy, drive and passion to deliver the purpose of the CharityDesirable
Experience of working with a vulnerable client group Client case holding and management experienceAdditional Information
Basic salary £30,000 Location: Sandhurst, hybrid working, currently a minimum of two days a week (Thursday and one day of choice) are in the office Hours: Full - time 34 hours a week Flexible working is offered once training is completed Private health and dental care option 25 annual leave days plus public holidays (and additional 3 days at Christmas) Excellent contributory pension scheme (up to 10% Employer Contributions available) Life Assurance (up to 5 times salary) Colleague Support Programme £50 a month wellbeing allowance-
Grants Officer
3 months ago
Sandhurst, United Kingdom GroceryAid Full timeYour days will be rewarding and varied and include acting as the first point of contact and managing a caseload of applicants to ensure all required information is ready for review. You will have administrative experience of working in a busy, customer facing environment, using a database to update case notes. - Full induction training will be given...
