Trainee Sales Advisor

4 weeks ago

Durham, United Kingdom Esh Group Full time

This position will ideally suit a candidate that wants to develop a career in new homes house sales. Training will be given to the successful candidate to fulfil the onsite sales role on one of our exclusive housing schemes. The role is varied and would suit a committed out going individual who is able to adapt to a varied number of tasks. You must be able to motivate yourself as the role is often working alone. You will be paid a basic salary, a mileage contribution and sales commission on the houses you sell.

Overall Objective:

  • To secure the sale of new homes and achieve contract exchanges and legal completions in line with company targets
  • To utilise sales tools, promotions, and incentives in accordance with company procedures to maximise the selling price of properties
  • To manage all sales proceeding, contract chasing - in conjunction with the Sales Director - including regular contact with customers to ensure contract exchange deadlines are achieved and that customers are kept fully informed throughout the home buying process
  • To maintain accurate records of all visitors, sales, and sales of optional extras and to communicate this information to third parties as required
  • To sell and promote the sales of customer extras to maximise company revenues
  • To provide feedback and reports as required by management regarding visitors, sales, and sales proceeding
    To undertake analysis of competitor products, sales and selling prices and to provide feedback to management as required
  • To follow and adhere to the company procedures and standards of performance

Key Accountabilities

Market Research/Competitor Analysis:

  • Undertake market research and competitor analysis, as required, to make recommendation to the Director regarding sales release prices
  • Analyse company and competitor product and second-hand homes in terms of location, design, specification, advertised price, incentives/deals and sales rates in order to determine comparable net selling prices for company product and use this analysis to make recommendations to maximise selling prices
  • Make recommendations for design and development of company product based on feedback received from customers and on observations and feedback received from competitors

Sales Process:

  • Undertake preparations prior to commencement of sales on a development including, but not limited to, location for direction signs, information on local facilities and schooling, contacts with local estate agents and solicitors, obtaining pre-sale mortgage valuations and compilation of a full competitor analysis
  • Contact all potential customers who have registered an interest via website, telephone calls and other methods
  • Register all visitor details and submit to Sales Administrator
  • Pre-qualify customers in respect of affordability and individual needs
  • To promote the use by customers of company approved mortgage brokers and solicitors to facilitate the achievement of contract exchange deadlines
  • To utilise sales tools, promotions, and incentives in accordance with company procedures to maximise the selling of properties
  • To present the product being sold, whether it be properties or optional extras, in a manner which maximises selling prices
  • Maintain regular customer contact to expedite the exchange of contract
  • Undertake weekly meetings with the site manager regarding sales and production issues
  • Provide weekly feedback and reports regarding visitors, sales, sales proceeding, and competitor activity
  • To ensure that company Health & Safety procedures are followed at all times with regard to customer access into construction areas of the development

General responsibilities:

  • Ensure that personal presentation is always in accordance with the company standards and that the correct uniform is always worn during working hours
  • Ensure that the sales area and showhomes are kept clean and presented to the highest possible standard

Key Measurements:

  • Sales Rate
  • Customer Satisfaction
  • Flexibility

Experience & Qualifications:

  • Previous experience of sales especially banking or retail
  • Previous experience of dealing with the public
  • Ability to use Outlook and Excel
  • Reliable Car

Personal Skills:

  • Ability to achieve sales
  • Customer Focus
  • Listening
  • Negotiating
  • Perseverance
  • Results orientated
  • Self Motivation

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