Assistant Guest Experience Manager

2 weeks ago

London, United Kingdom Marriott International Full time
Job Number 24070902
Job Category Rooms & Guest Services Operations
Location The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

The London EDITION is looking for its next Assistant Guest Experience Manager

We are looking for a passionate, dedicated and service-oriented Assistant Guest Experience Manager to join our Front Office team.

As an Assistant Guest Experience Manager you will:
  • Manage day-to-day operations for Guest Experience, ensuring quality, standards and guest expectations are met on a daily basis
  • Train and coach the team
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Respond to guest requests, queries and complaints
  • Take and process guest room service orders
  • Ensure exceptional guest service
  • Work with the management team to ensure a seamless guest experience
  • Serve as a leader in displaying outstanding hospitality skills
  • ...to name a few

Our most successful Assistant Guest Experience Manager is someone who has:
  • Sophisticated communication skills
  • Confidence in public speaking
  • Ability to prioritise conflicting needs
  • A team player attitude
  • A strong organisation and multi-tasking skills
  • A positive mind set and a genuine passion for working in hospitality
  • Previous experience working within Front Office department

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.

If this sounds like the perfect place for you, apply to be our next Assistant Guest Experience Manager today

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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