Account Manager

4 weeks ago

Trafford Park, United Kingdom Glencourt Associates Full time
Account Manager

Retail Equipment / Design / Brands

North West

Our client is a global retail agency, working with brands to inspire shoppers globally. They empower brands to work innovatively, efficiently and with the freedom needed to maximise investments in the retail space.
  • They are Global - Providing a borderless capacity to roll out retail campaigns, they leverage both global control and local expertise across more than 60 countries worldwide.
  • They are Connected - Delivering end to end retail experiences, we design, produce, install and maintain retail experiences for brands loved by shoppers.
  • They are Responsible - Committed to a collective responsibility for making positive impact to the planet and society, to build a better world of retail experiences together. What they can offer you:
    • Attractive starting salary
    • Minimum 25 holidays per annum increasing with length of service (plus bank holidays)
    • Social & Charity events
    • Pension Salary Exchange Scheme
    • Private Healthcare after one year's service
    • Death in Service Cover 3 x Annual Salary
      Who are they looking for?
      • An experienced Account Manager in the creative agency/retail space. The ideal candidate will demonstrate exceptional organisation, an affinity with retail/commerce and a forensic attitude towards client success. They want curious, ambitious and determined individuals.
      • Working with some the most pioneering global brands, you'll work alongside an experienced client success team on a select portfolio. No two days will be the same you'll need to thrive multitasking and getting to think both strategically and pragmatically to deliver against global client retail challenges.
      • If this sounds like you and you have an abundance of self-motivation, plenty of 'can do' energy and ambition to nurture your customer focussed mindset this could be the role for you. What you'll do:
        • Own client accounts, with responsibility for the client agency relationship and customer experience
        • Foster collaboration within the account management team and cross-functional teams to ensure seamless service execution
        • Cultivate and nurture relationships with clients, working to understand the client business, goals and challenges to act as a trusted advisor
        • Interpret client briefs and work in collaboration with internal teams to design solutions and commercial models to optimise our full service, global and responsible proposition
        • Collaborate with the internal service delivery team to ensure client needs are met, acting as the client advocate within the company
        • Maintain and update all cost management systems with accurate and timely submission of quotes and invoices
        • Act as an ambassador for the company by proactively promoting the business What you'll need:
          • Experience working in an account manager or customer centric role for a minimum of two years (ideally within the retail/agency industry)
          • A good understanding of the design and production stages of the creative process
          • Demonstrated success in client relationship management and business development
          • Strong commercial acumen, negotiation skills and attention to detail
          • Exceptional communication and presentation skills, you'll need to be confident and efficient in preparing and presenting client proposals

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