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Customer Success Manager

2 months ago

Basingstoke, United Kingdom TD SYNNEX UK Limited Full time

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

If you are as excited as we are to be part of shaping our future business and will live by all of our core values weâd like to hear from you.

We can offer you:

  • A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.

  • Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.

  • Enhanced maternity and family leave.

  • Benchmarked salary and progression paths.

  • Employee Assistance Programme

You will be responsible for:

  • Planning outbound calls to customers in order to generate new business opportunities

  • Proactively discuss and identify solutions and opportunities with the customer

  • Achieving monthly/quarterly Revenue and Margin targets

  • Providing accurate and timely quotations to customers negotiating product information, pricing, special offers and promotions

  • Conducting price negotiations with customers within company regulations

  • Managing customer backorder expectations and reporting

  • Proactively developing relationships with key internal and external contacts

  • Ensuring CRM system is well maintained and provides correct customer information

  • Ensuring TD SYNNEX maintains service levels agreements with customers

  • Selling the benefits of using TTD SYNNEX and the Company value proposition

To be successful you will have the following skills and experience:

  • 3+ years of relevant professional experience in sales

  • Excellent sales skills and a proven track record

  • Numerate with good attention to detail

  • Excellent telephone manner

  • Priority management and planning skills

  • Strive to achieve set targets

  • Understands Sales Process

  • Effective Communication Skills

  • Ability to build key relationships

  • Working knowledge of Microsoft Word, Excel, Outlook

  • Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM

  • A knowledge of product set would be desirable but not essential

  • IT industry knowledge would be desirable but not essential

Whatâs in it for you:

This role will give you the opportunity to become a specialist in this field. You will have exposure to one of the worlds largest vendors and as this market continues to grow it can offer you a starting point to progress within IT distribution.

#LI-CG1

Key Skills

Whatâs In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: Itâs not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Donât meet every single requirement? Apply anyway.

At TD SYNNEX, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for