Lease in Life Services Lead

2 weeks ago

Reading, United Kingdom HP Inc Full time
As the initial cohort of the Leasing Operations team for the region, this new role involves overseeing and streamlining leasing activities within a specific geographic area. The ideal candidate will be a skilled operational practitioner with a solid understanding of the pre-booking leasing operational process and ensure on-going compliance with HP Inc. operational processes and all regulatory requirements (including SOX).

You will take accountability for ensuring a positive sales and Finance Partner experience. You will support your Lease Sales Enablement colleague team to with forecasting the Financial Partners funnel.

You will provide mentoring and guidance to your team members as the team grows. You will be routinely expected to exercise independent judgment in developing methods, techniques, and criteria for achieving objectives.

Key

Responsibilities:

Coordinating and managing relationships with:
The Leasing Process Owner team (responsible for Process Design) Regional Leasing Operations Manager Multiple cross functional stakeholders at a senior level to gain buy in and collaboration.
You will:
Respond to Customer request and In life events impacting leasing
Manage all contract changes, extensions, buyouts, fleet flex, early termination, during the initial contractual period
Ensure correct internal and Financial Partner approvals are in place for any change during the life of the lease
Ensure systems are updated accordingly.
Manage contract updates with the Financial Partner during the life of the lease
Report any change to the Financial partner
Update records to ensure correct billing and payments for any in life change to the contract
Be involved in building a Regional Leasing Operations team.
Be involved in the implementation of an efficient and harmonized global lease processes & a lease management system.

Experience and skills required:
5+ years of experience in IT equipment leasing or a closely related area, and robust understanding of IT equipment leasing processes.
Expertise in leasing operational procedures
Proficiency In handling lease documentation
Customer Services in a Leasing Operations environment
Proficiency in managing working relationships in a highly structured and complex organization.
Strong communication skills
Ability to lead and coordinate efforts across teams.
Analytical mindset to assess market trends and financial data are highly valued. This role demands a proactive, problem-solving attitude, the ability to work efficiently under pressure, and meticulous attention to detail to ensure the alignment of leasing operations with business objectives.
Effective Management of Change to lead transition to a new business model requiring dramatic changes in organizational design, roles & responsibilities, and processes.

Operational Excellence:

Test, execute & maintain the end-to-end regional leasing process in the areas assigned

Regularly review relevant metrics and industry best practices to enhance the efficiency and accuracy of leasing operations within the region.

Compliance and Regulations:

Guarantee adherence to regional leasing laws, regulations, and standards.

Keep abreast of regional market trends and regulatory changes impacting leasing operations.

Team Collaboration:

Positively collaborate with your team peers and Manager to foster a culture of excellence, innovation, continuous improvement, and outstanding customer service.

Financial Management:

Cost Reduction: Implementing strategies to reduce operational costs, enhance profitability & drive a better Sales, Customer and Finance Partner experience.

Stakeholder Engagement:

Work closely with internal stakeholders (such as finance, legal, sales) to ensure leasing operations delivers against regional business objectives.

Ensure process & tool related continuous feedback loops in place with the relevant leasing process design team

Technology and Innovation:

Ensure the technological solutions are optimised to improve leasing processes and customer experiences within the region.

Encourage innovative practices in leasing operations to maintain competitiveness in the regional market.

In summary, the Lease in Life Services Lead, plays a crucial role in enhancing operational efficiency, ensuring compliance, building a high-performing team, and driving financial growth and innovation in the organization. This role materially contributes to the organization's overall success and sustainability in the regional market.

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