Operations service teamleader

3 weeks ago

Coventry, United Kingdom Meridian Business Support Full time
I have a great opportunity for a Operations Service Team leader to lead a service team and product servicing both in-house and on-site. In this position as a Service Supervisor you will be responsible for the control and delivery of maintenance agreements, scheduling of site engineers, first line customer support and servicing in-house.
This is an onsite role at our client's prestigious manufacturing HQ in Coventry. Some travel between sites and customers may be required therefore a full driving license is required.

Benefits:
Competitive salary
Up to 25 days Annual leave plus Bank holidays
Free onsite parking
Death in Service x 3 Annual salary
Early finish on a Friday
Great place to work

Responsibilities
  • Oversee and manage all service operations on-site and in-house, ensuring efficiency and productivity
  • Develop and implement strategies to meet service goals and objectives
  • Monitor and maintain site resources
  • Co-ordination with multiple departments
  • Co-ordinating with Site Engineers and scheduling site activity
  • Ensuring all paperwork and permits are completed prior to site activity
  • Planning jobs to client specifications , ensuring all parts and equipment needed for site activity
  • Implement and manage Maintenance contracts
  • Supporting customers on breakdowns, repairs and servicing requirements
Ideal person

  • Proven experience in a similar role
  • Strong leadership skills with the ability to inspire and motivate a team
  • Working across different teams and understanding a variety of roles and responsibilities
  • Proficient in using computer software and applications
  • Excellent planning and Orgaisational skills
  • Positive an upbeat attitude
  • Someone who is self starting and can hit the ground running
Experience and skills
  • Experience in a service/repair setting
  • Full driving license
  • Competent with ERP/MRP software
  • Good workig knowledge of MS Excel, Word and outlook and Teams
  • Experience of leading a team of onsite engineers
  • Proven track record of working in the delivery of high quality customer service

Desirable

  • Project Management skills
  • Contract Manangement
  • Jira and/or Confluence
  • Knowledge of safety regulations and procedures (ATEX is desirable)

Interviews are looking to be held wc 24th September so please ensure that you will be available that week before application.

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