Meeting & Events Coordinator - Swansea

3 months ago

Swansea, United Kingdom Village Hotels Full time
Meeting & Events Coordinator - Swansea

Village Hotels know how to party and there is no better time to celebrate than Christmas

We are looking for a number of Christmas Coordinators to join the team from now through to the end of December 2024 to help us promote and coordinate our parties, private events, Pub & Grill parties, family gatherings and children's events for our Christmas Programme

The role will include:

  • Assist with the sales planning of who to target as attendees at each event

  • Outreach activity to local businesses and organisations including business parks, retail parks, schools, colleges and sports clubs etc

  • In reach promotional activity within the hotel to create interest and secure new bookings eg leisure club member activity plans, lobby hosting etc

  • Proactive telephone calls to both past and potential new customers to secure bookings and answer any queries that they may have

  • Upsell telephone calls to guests staying over the Christmas period

  • Assisting with the co-ordination of events including chasing payments, menu & drinks choices and dealing with any special requests

  • Learning to use the booking systems and updating this with the relevant information in an accurate and timely manner into Sales System

  • Research and action exposure on local organisations intranets/ social media and promotional forums

  • Updating Sales System with daily figures inputting new ticket sales and reconciling payments

  • Chasing final balance payments

    Work, Grow, Play Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

    Join us and we can offer you benefits such as...

    • Complimentary full leisure club membership for you and a family member or friend worth 1200

    • Discount on all overnight stays at Village Hotels

    • Up to 40% discount on food and drink at any Village Hotel

    • Excellent training and development

    • Discounts and cashback offers on many high street brands

    • A range of well-being and healthcare benefits

    • Financial wellbeing - Wagestream

    • Employee Assistance Programme

    • Flexible and home working opportunities

    • A fun, supportive and inclusive work environment with loads of development opportunities

    • Regular team events and incentives

    • Monthly well-being programme for all employees to support your mental health

    • Anniversary rewards for key milestones of service

      The successful candidate will:

      • Have an outgoing, personable character

      • Be target focussed

      • Be flexible to work evenings and weekends as required

      • Have great attention to detail

      • Be confident on the telephone and face to face with clients

      • Have knowledge of social media

      • Have good written English

      • Have experience of customer service ( does not need to be hospitality)

      • Have a valid driving licence and access to a car

        Contract Dates: from (start date) until 31st December 2024 inclusive.

        Hours per week : 37.5hrs


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