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Operations Support Analyst

2 months ago

Sydenham, United Kingdom Citigroup Inc. Full time
Operations Support Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The overall objective of this role is to provide operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

What you'll do
  • Update help content used by Knowledge Hub end users to service client inquires, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
  • Ensure consistent application of team process controls
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    What we'll need from you
    • Previous experience in similar role.
    • Proficient in Microsoft Office
    • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
    • Self-motivated and detail oriented
    • Proven organization and time management skills
    • Demonstrated problem-solving and decision-making skills
    • Consistently demonstrates clear and concise written and verbal communication skills
    • Bachelor's degree/University degree or equivalent experience
      What we can offer you

      We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

      By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
      • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
      • A discretional annual performance related bonus
      • Private medical insurance packages to suit your personal circumstances.
      • Employee Assistance Program
      • Pension Plan
      • Paid Parental Leave
      • Special discounts for employees, family, and friends
      • Access to an array of learning and development resources
        Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

        Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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          Job Family Group:

          Operations - Core
          • -----------------------------------------------------
            Job Family:

            Operations Support
            • -----------------------------------------------------
              Time Type:

              Full time
              • -----------------------------------------------------
                Citi is an equal opportunity and affirmative action employer.

                Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

                Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

                View the "EEO is the Law" poster. View the EEO is the Law Supplement.

                View the EEO Policy Statement.

                View the Pay Transparency Posting