Genesis I&A Consultant

1 month ago

London, United Kingdom Intuitive Surgical Full time
Job Description

Primary Function of Position:

The Genesis I&A Consultant will provide customers with onsite, remote consulting and educational initiatives designed to implement and maintain Intuitive medical technology / instrument and accessories best practice solutions through standardization, efficiency, staff training, and cost containment. The Genesis I&A Consultant will also closely work with hospital key stakeholders as well as the Intuitive Ecosystem partners, including leadership, as well as with Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain successful da Vinci and Ion programs.

Roles & Responsibilities:

  • Develop and maintain expertise in the following:   
  • Intuitive technology, I&A reprocessing and troubleshooting 
  • Proper handling, care and use of Intuitive Instruments and Accessories
  • Detailed knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices (ISO, MDR etc.) 
  • Independently manage assigned territory while effectively managing work time and schedule  
  • Conduct Genesis I&A Consultant and educational initiatives with Intuitive with strategically targeted customers.  
  • Provide in person and/or remote consulting and educational services to deliver value to the customer.
  • Examples of services are staff training, consultation on program readiness, standardization, efficiency, and high return remediation.
  • Support complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback.
  • Uncover customer needs and opportunities.
  • Prioritize potential solutions and gain alignment with hospital key stakeholders to help implement recommendations.
  • Track progress and communicate status to customer on a schedule identified within the recommendations.
  • Align with sales and failure analysis partners on delivering customized customer assistance, as needed.
  • Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs
  • Run reports and analyze data when needed to prepare for customer engagements
  • Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
  • Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
  • Report customer complaints to appropriate internal parties as they are discovered
  • Ad-hoc tasks or duties assigned by management

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