Capital Services Coordinator

3 weeks ago

Solihull, United Kingdom Randstad Delivery Remote Work Freelance Full time

Are you experienced front and back office admin? Are you someone who enjoys working with customers?

If yes, we do have an exciting opportunity for you.

Our client is a manufacturer of many popular products in the therapeutic areas of cardiovascular, diabetes, diagnostics, neuromodulation, nutrition and pharmaceuticals.

Job Title: Capital Services Coordinator

Pay Rate: 11.50 per hour

Location: Solihull, UK

Shift Timings: 9am-5pm

Working Days: Monday-Friday

Work Model: Onsite

PURPOSE OF THE JOB

Responsible for the front and back-office administrative and logistical support for the Capital Equipment Service Team. The team is responsible for installation, upgrading, repair, and preventive maintenance of all capital equipment part of our product portfolio in compliance with our Business code of conduct, Regulatory and Quality policies and procedures.

ROLES & RESPONSIBILITIES

  • Become the Front-office contact person for Capital Equipment, handling incoming requests by phone, mail, and messaging for external and internal customers.
  • Perform administrative and incidental administrative functions such as preparing correspondence, answering telephones, maintaining electronic files and supplies, keeping appointment calendar, compiling and preparing regular and special reports, and other tasks as necessary.
  • Manage order processing for all servicing related activities.
  • Assist in planning the EMEA Capital Equipment team members for optimal scheduling of field interventions.
  • For non-planned cases (Break-fix):
    • Assign Work Orders and schedule dispatch of Field Service personnel.
    • Manage break-fix parts orders and follow-up on delivery.
    • Manage Returns.

For Planned Cases:

  • Review/List capital IBase Contract requirements for Preventative Maintenance.
  • Pro-actively schedule Preventative Maintenance interventions.
  • Create Cases and Work Orders.
  • Assign Work Orders and schedule dispatch of Field Service personnel.
  • Manage installation parts and follow-on delivery.
  • Coordinate installation dates.

Assist in administrative follow-up and documenting field service interventions per QA system requirements.

  • Invoicing all types of Capital Equipment orders including service contracts.
  • Understand, update, and maintain the install base including device location.
  • Archive service records from Field Service personnel.
  • Upload and archive service records from 3rd party service providers.

Assist in Capital Equipment customer service tasks:

  • Creating loan agreements, service contracts.
  • Follow-up with acceptance agreements, monthly reporting to finance and sales.
  • Management of the evaluation systems.

  • Facilitate general inter-departmental communications and interfacing, mainly with the Global Capital Service team.
  • Provide support for In-House training courses and congresses.
  • May provide training and orientation to new staff.
  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Comply with all company policies, operating procedures, processes, and task assignments.
  • Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Perform other related duties and responsibilities, on occasion, as assigned.
  • Complete special assignments and projects as required.

Responsibilities for all functions:

  • This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
  • When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if

EDUCATION & COMPETENCIES

  • A bachelor's degree in Business Administration or equivalent by experience is desired.
  • In addition, a minimum of four plus years of progressively more responsible business administrative experience is required.
  • Knowledge and experience of Field Service Scheduling/Planning using any kind of scheduling platform is desirable.
  • Demonstrated verbal and written interpersonal, communication & organizational skills with the ability to effectively communicate at multiple levels in the organization.
  • Ability to communicate professionally with Sales and customer teams.
  • Some analytical ability, originality, and/or ingenuity required.
  • Strong organizational and follow-up skills, as well as attention to detail.
  • Experience working in a broader enterprise/cross-division business unit model preferred.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • English is a must, Arabic and additional European languages are a plus.
  • Computer knowledge and Skills. MSOffice, SAP, and Salesforce are desirable.
  • Occasional lifting of delivered products may be required.
  • Ability to be flexible and respond to situations at short notice is desirable.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Shows initiative with the ability to work alone and with little supervision; within a team and as an individual contributor in a fast-paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Ability to travel approximately 5%, on occasion including internationally.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

  • Capital Services Coordinator

    3 weeks ago

    Solihull, United Kingdom Randstad Delivery Full time

    Are you experienced front and back office admin? Are you someone who enjoys working with customers? If yes, we do have an exciting opportunity for you. Our client is a manufacturer of many popular products in the therapeutic areas of cardiovascular, diabetes, diagnostics, neuromodulation, nutrition and pharmaceuticals. Job Title: Capital Services...

  • Capital Services Coordinator

    2 weeks ago

    Solihull, West Midlands, United Kingdom Randstad Delivery Full time

    Are you experienced front and back office admin? Are you someone who enjoys working with customers? If yes, we do have an exciting opportunity for you. Our client is a manufacturer of many popular products in the therapeutic areas of cardiovascular, diabetes, diagnostics, neuromodulation, nutrition and pharmaceuticals. Job Title: Capital Services...

  • Service Coordinator

    2 weeks ago

    Solihull, West Midlands, United Kingdom Randstad Delivery Full time

    Are you experienced front and back office admin? Our client is a manufacturer of many popular products in the therapeutic areas of cardiovascular, diabetes, diagnostics, neuromodulation, nutrition and pharmaceuticals. Job Title: Capital Services Coordinator 50 per hour Shift Timings: 9am-5pm Working Days: Monday-Friday Responsible for the front and...

  • Service Coordinator

    3 weeks ago

    Solihull, United Kingdom Cartisian Recruitment Full time

    A Service Coordinator is required for an established, and successful, family run engineering business located in Solihull. The company has enjoyed sustained periods of growth resulting in the need to build the team to enable the service department to flourish, providing exceptional customer service and support to clients. Key responsibilities include...

  • Service Coordinator

    11 hours ago

    Solihull, United Kingdom Cartisian Recruitment Full time

    A Service Coordinator is required for an established, and successful, family run engineering business located in Solihull. The company has enjoyed sustained periods of growth resulting in the need to build the team to enable the service department to flourish, providing exceptional customer service and support to clients. Key responsibilities include...

  • Experienced Service Desk Coordinator

    7 days ago

    Solihull, United Kingdom Aspen Cooling Ltd Full time

    Refrigeration Service & Spare Parts Coordinator At Aspen Cooling we look to employ the best people in the UK in each sector to ensure that we maintain our level of excellence. Key Responsibilities - Delivering outstanding customer service by responding promptly while always remaining courteous and professional. - Logging requests in the appropriate...

  • Service Coordinator

    4 weeks ago

    Solihull, West Midlands, United Kingdom Cartisian Recruitment Full time

    A Service Coordinator is required for an established, and successful, family run engineering business located in Solihull. The company has enjoyed sustained periods of growth resulting in the need to build the team to enable the service department to flourish, providing exceptional customer service and support to clients. Key responsibilities include...

  • Service & Spare Parts Coordinator

    4 weeks ago

    Solihull, United Kingdom Aspen Cooling Full time

    Service & Spare Parts Coordinator Required in Solihull Nov 17, 2021 **Location: Solihull** At Aspen Cooling we look to employ the best people in the UK in each sector to ensure that we maintain our level of excellence. You will be part of a team providing a central point of contact for our clients, engineers and departments. and efficiently to ensure the...

  • Services Operations Coordinator

    4 days ago

    Solihull, United Kingdom Siemens Digital Industries Software Full time

    Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software....

  • Logistics Coordinator

    2 weeks ago

    Solihull, United Kingdom Groomfield Recruitment Ltd Full time

    We are currently recruiting for a Logistics Coordinator to join our client's team on the Birmingham Business Park. This role is perfect for a driven and hardworking individual with a passion for success and helping others. * Annual salary of £26,000 * Minimum of 25 days holiday plus bank holidays * Company pension scheme * Monday to Friday- 08:00 to...

  • Logistics Coordinator

    2 weeks ago

    Solihull, United Kingdom Groomfield Recruitment Ltd Full time

    We are currently recruiting for a Logistics Coordinator to join our client's team on the Birmingham Business Park. This role is perfect for a driven and hardworking individual with a passion for success and helping others. * Annual salary of £26,000 * Minimum of 25 days holiday plus bank holidays * Company pension scheme * Monday to Friday- 08:00 to...

  • HR Coordinator

    4 weeks ago

    Solihull, United Kingdom Page Personnel HR Full time

    Our HR Coordinator will provide HR operational support in all aspects of the Associate lifecycle to our organisation. **Client Details** Page Personnel are presenting a None for Profit Organisation based in Solihull. **Description** The key responsibilities of the HR Coordinator are to; - Complete all system transactions that occur through manager or...

  • Shipping and Export Coordinator

    7 days ago

    Solihull, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Automotive **Function**: Purchasing & Supply Chain **Contact**: Ellie Ebbage **Phone**: *** **01384 446118** **Duration**: Contract **Job Ref**:66252 - Job details**Shipping and Export Coordinator - 39249 - £22.13/hr Umbrella (inside IR35)** Jonathan Lee Recruitment has an exciting opportunity for an experienced and collaborative Shipping and...

  • Service Coordinator

    3 days ago

    Solihull, West Midlands, United Kingdom Cartisian Recruitment Full time

    Position: Service Coordinator A Service Coordinator is required for an established, and successful, family run engineering business located in Solihull. The company has enjoyed sustained periods of growth resulting in the need to build the team to enable the service department to flourish, providing exceptional customer service and support to clients. Key...

  • Service Coordinator

    4 weeks ago

    Solihull, West Midlands, United Kingdom Cartisian Recruitment Full time

    A Service Coordinator is required for an established, and successful, family run engineering business located in Solihull. The company has enjoyed sustained periods of growth resulting in the need to build the team to enable the service department to flourish, providing exceptional customer service and support to clients. Key responsibilities include...

  • Exhibition & Congresses Coordinator

    3 weeks ago

    Solihull, United Kingdom Arthrex Full time

    Company Overview:Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of Sports Medicine but busy disrupting multiple other areas including Distal Extremities, Biologics and Theatre Capital.Our driving force for the organisation is clear and simple and it is our culture that drives our success; Enjoy what you...

  • Exhibition & Congresses Coordinator

    2 weeks ago

    Solihull, United Kingdom Arthrex Full time

    Company Overview:Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of Sports Medicine but busy disrupting multiple other areas including Distal Extremities, Biologics and Theatre Capital.Our driving force for the organisation is clear and simple and it is our culture that drives our success; Enjoy what you...

  • Dayhab Co-ordinator

    4 weeks ago

    Solihull, United Kingdom SIAS (Solihull Integrated Addiction Services)Welcome Full time

    The role will be based at SIAS in Marston Green, but require outreach work at other locations around Solihull Borough. The role is full time - 37.50 hours per week. **Hours will be worked flexibly, to meet the needs of the service users, and include evenings, weekends and public holidays. A clean driving licence and own transport are needed.** **Job...

  • PMO Coordinator

    4 weeks ago

    Solihull, United Kingdom Serco Plc Full time

    **PMO Coordinator** **Solihull - hybrid (occasional travel to other Serco offices)** **Full Time, Permanent** **Between £30,000-£35,000 per annum (dependant on experience)** Here at Serco, we are seeking a PMO Analyst to support the PMO team to provide expert PMO support to SBS Service lines: tracking status of project deliverables and milestones;...

  • National Residential Sales Coordinator

    4 weeks ago

    Solihull, United Kingdom KC Group Full time

    We have partnered with a leading manufacturing company based in the Solihull area who are recruiting for a National Sales Coordinator to join their team. This is a temporary role until September 2025 and offers hybrid working. The role is paying £12-£12.50 per hour. **To be considered for the National Sales Coordinator role**: - Experience In a sales...