Senior Operations Manager

2 weeks ago

Stafford, United Kingdom Hays Full time
Senior Operations Manager - Housing Association Staffordshire - Interim role overseeing Maintenance Delivery

Your new company
Reporting to the Head of Service, you will work for a reputable Housing Association who have a significant presence across Staffordshire as a Senior Operations Manager overseeing Maintenance Delivery and Contract Management. This is an interim role for 3 months but will likely extend for the right candidate. The role offers hybrid working, normal working schedule is Monday - Friday, circa 37.5 hours per week and offers a negotiable pay rate DOE. The role will involve being a pro-active and responsible member of the team leading the delivery aspects of the organisation and contributing to the successful delivery and development of their overall business strategy. You will additionally work with other team members including Group Electrical and Gas Managers to ensure the identification and implementation of good practice and innovative maintenance and improvement initiatives.
Your new role
Key Accountabilities across Contract Management and Maintenance Delivery including but not exclusive to:

Ensuring that all work is correctly forecast and the performance is monitored in accordance with the agreed protocol and process. Ensuring that all variation and additional work is correctly recorded and reimbursed and that all final accounts are submitted in a timely fashion.Ensuring that all subcontractors are contracted in accordance with standing orders; that subcontract accounts are correctly managed and settled and that the subcontract supply chain supports the objectives of the business.Responsible for overall monitoring and reporting on contractors' performance, ensuring timely feedback and identification of risk areas to the business.Responsible for ensuring that all statutory and regulatory requirements are complied with.Working with other team members to ensure that we have accurate planning, and be accountable for delivery and monitoring of work in progress. Maintenance Delivery
Responsible for the effective delivery of property service maintenance and improvement works, ensuring the most cost-effective use of resources to deliver excellent services to our customers and where possible, exceeding customer requirements in terms of quality, value for money, customer service and probity. Responsible for organising, through a dedicated management/supervisory team, the direct labour operatives and subcontractors required for the successful delivery of all projects.Responsible and accountable for delivery of all statutory works ensuring that delivery of this service complies with all policy procedure and regulation and that the Group meets all Statutory obligations.What you'll need to succeed
1Qualifications:
HNC/HNDIOSHH/SMSTS or Equivalent2Relevant Experience:
Proven track record of commercial and operational knowledge from a construction / contracts background, ideally within Social Housing.3Skills and Abilities:
Able to build positive strategic relationships with manager, colleagues, wider stakeholdersReady and able to take the initiative, take action and be responsible for the consequences of decisions made
Able to understand the People issues arising from operational management issues and advise managers appropriately and persuasively on the action they should take
Able to evaluate the impact of actions and potential risks associated and advise accordingly

4Customer service and quality focus:
The ability to promote and drive a service excellence culture, improving efficiency in system, performance, and outputs for stakeholders across the Group.Able to empower and enable others to have the confidence to challenge our stakeholders in a positive way.Sets high standards of customer service, regularly reviewing processes to continuously improve the delivery to customersWhat you'll get in return
You will be remunerated with a fantastic rate of pay depending on experience and have the autonomy to fulfil the requirements of the role from day one with support from Head of Service where needed.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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