IT Field Engineer

2 months ago

Kingston upon Thames, United Kingdom Rise Technical Recruitment Ltd Full time

IT Field Engineer
Kingston upon Thames (Travel around South West London
£27,000 - £31,000 + Excellent Training Package + Mileage/Travel expenses + Brilliant Company Culture + Holidays + Pension + Progression + Growing Company

An amazing opportunity for an IT Field Engineer to develop in an established and growing company and exciting role, where you will be responsible for providing exceptional IT support both remotely and whist visiting customer sites around South West London.

On offer is a role where you will be able to challenge your existing skills and develop further into your career. This is a chance to be able to challenge your experience and progress in the role. This will be a role where you work on the field, so you will travel frequently to customer sites throughout the week around Hammersmith, Richmond and Kingston (South West London). Travel expenses are paid for by the company.

The company are a privately owned business and have been established for years providing technology solutions, IT support and software to the education sector. Also, providing similar support to SME, cooperates and other individuals. They are a multi-million pound turned over business and have achieved natural growth in recent years.

In this role your main responsibilities would be to provide a high level of IT support, provide great customer service and solve a wide range of technical issues for the company's customers You will be assigned a portfolio of between 5 - 7 customers as you travel to their sites when needed ensuring elevated level of technical support is provided.

The ideal candidate will have previous experience providing 1st line / 2nd line support in an MSP or school environment. Have experience working with technologies like Windows, Mac OS, Windows Server and Active Directory. Have good working knowledge of cloud technologies like Google Workspace for Education, Office 365, and Azure. Also, prior experience solving networking issues like DNS, DHCP and GPO.

This is a fantastic opportunity to be able to work with the latest technologies, work with an established company allowing you to further your IT career with highly technical / knowledgeable colleagues. The company are keen on funding staff certifications, and you will have the opportunity to discuss this with them.

The Person:

  • Previous commercial experience providing 1st / 2nd Line support in an MSP environment or school environment
  • Experience providing good customer service to clients
  • Strong knowledge of Windows Server, Mac OS, Google Workspace, Azure, Office 365, DNS, DHCP and Group policy Management
  • Experience working in a ITIL framework
  • Driving license (preferable but not a must)


The Role:

  • Travel to customer sites when required to provide technical support to client's customers IT issues and providing great customer service e.g., physical hardware
  • Monitor the efficiency of the network, provide support for the servers, routines, hardware, and software support for workstations
  • Install software on PCs. This would be locally or via the distribution tools
  • Ensure the systems are up to date with software and service packs

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