Facilities & Asset Management Manager

4 weeks ago

London Greater London, United Kingdom Pertemps Full time
Job Title: Facilities & Asset Management Manager

Role Overview:
We are looking for an experienced Facilities & Asset Management Manager to oversee and develop our facilities and asset management services. This role is crucial for maintaining a growing portfolio of residential projects across the east London area. The successful candidate will ensure that our homes are well-maintained, secure, clean, and compliant with all statutory requirements while delivering exceptional customer service to all residents.

Key Responsibilities:
  • Oversee and manage all services provided within the facility.
  • Procure, project manage, supervise, and coordinate contractors and service contracts related to facilities management.
  • Inspect completed work to ensure it meets quality standards, addressing any deficiencies and compiling reports.
  • Prepare and manage tender documents for all maintenance and facilities management contracts.
  • Supervise and manage our term partnering maintenance contracts for all buildings and homes.
  • Oversee defect work, liaising with Development and Construction teams to agree on service standards and manage all works required during the defect liability period.
  • Lead our energy center strategy, maintaining communal facilities and heat networks, and ensuring compliance with all regulations related to energy procurement and billing.
  • Develop asset management systems and records for effective long-term maintenance and upgrades.
  • Collaborate with the new homes team to plan future developments and project handovers in line with strategic objectives.
  • Direct and coordinate essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
  • Produce regular reports on the efficiency and effectiveness of the service, meeting agreed targets and budgets.
  • Adopt efficient procurement practices to achieve maximum value for money.
  • Maintain clear records to ensure a 'Golden Thread' of asset data.
  • Conduct post-work inspections and lead the implementation of customer surveys following repairs.
  • Plan and develop annual budgets for maintenance and service expenditures, and assist with service charge forecasts.
  • Ensure proper care and landscaping of surrounding grounds.
  • When necessary, interview and hire facility employees and contractors, such as maintenance staff, concierge, and janitorial services.
  • Implement appropriate security measures for all buildings.
  • Perform other duties as required within the scope and level of the role.
Qualifications and Experience:
  • 5+ years of experience in facilities or asset management within the residential and real estate market.
  • Degree in Construction, Project Management, Facilities Management, or a similar field.
  • Strong understanding of current Building Safety requirements and future trends.
  • Excellent organizational skills in a dynamic facilities management environment.
  • Robust grasp of customer service metrics with a track record of delivering high-quality service and customer satisfaction.
Skills and Abilities:
  • Strong project management skills.
  • Analytical and problem-solving abilities.
  • Good understanding of public procurement and negotiation skills.
  • Excellent interpersonal, relationship-building, and networking skills.
  • Ability to multitask and prioritize workloads effectively.
  • Competent presenter with inclusive meeting management skills.
  • Confident decision-maker with excellent time management abilities.
  • Team player with leadership and motivational skills.
  • Clear and concise writing skills for handling complex documents.
  • Proficient in property management and maintenance software, along with Excel and Word.
  • Practical, flexible, and innovative approach to work.
If this sounds of interest to you then I would love to hear from you.

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