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Student Recruitment Support Administrator

2 months ago

Nottingham, United Kingdom University of Nottingham Full time

Location: Kings Meadow Campus

We are seeking Student Recruitment Support Administrators to join our Student Recruitment Support Hub. The role involves providing top-tier central enquiry and applicant support services throughout the recruitment and admissions cycle.

The role holder will be responsible for, but not limited to:

  • Enquiry handling: Providing friendly, prompt, and comprehensive responses to information requests from prospective students, parents, and teachers in various formats.
  • Admissions support: Offering timely and accurate services to facilitate the university's admissions processes.
  • Recruitment events: Coordinating and assisting with university-wide recruitment events, as well as those specific to the School or Department.

The Student Recruitment Support Hub is a substantial team dedicated to recruiting students at both undergraduate and postgraduate levels. The Hub oversees various tasks, including enquiry handling, admissions support, and the organisation of recruitment events. Tasks within the Hub are distributed among the University's five faculties, with the role holder primarily working within their designated faculty sub-team.

The ideal candidate will possess outstanding customer service skills, a background in customer-oriented roles, exceptional written and verbal communication abilities, and a high level of computer proficiency. The capacity to manage one's workload and collaborate effectively within a team is crucial.

We have multiple posts available. Three are available on a permanent basis and one post will be fixed term until 30th May 2025. All of the roles are full time (36.25 hours). Job share arrangements may be considered.

Please be aware:

At present, this position requires on-campus work for a minimum of two days per week, with remote work for the remaining time. The specific days for on-campus work will be determined by your line manager according to operational needs. This arrangement may change during your employment.

Informal enquiries may be addressed to Dr Andleeb Shah, email ANDLEEB.SHAH@NOTTINGHAM.AC.UK. Please note that applications sent directly to this email address will not be accepted.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.

We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.

We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.

We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

£23,736 to £26,608 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance.