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Student Support Administrator

5 months ago

Nottingham, United Kingdom Distinct Recruitment Full time

As a **Student Support Advisor,** you will contribute to the wellbeing of each student within this academy, ensuring that they have the best experience and support possible, throughout the duration of their course.

No two days will be the same within this role, but the aim always remains the same - To deliver a high-quality support service to everyone.

If you’re a personable individual, with a caring and organised personality, this role might be right for you.

Monday - Friday 9am-5pm, 20 days holiday plus 2 weeks off at Xmas, and Bank Hols, Free On-site Parking, Pension etc.

**Your target is to work with the tutor team in the promotion of a positive student experience, increasing retention, attainment, and progression.**

**OVERVIEW OF THE ROLE**
- Contributing to the promotion and delivery of a positive Student journey, anticipating difficult situations and knowing how to adapt and offer support
- Monitoring student needs e.g. - Financial issues they may have, medical problems that may affect how they can study, general queries
- Assisting with the learning portal and any issues
- To be able to provide a positive solution to reassure the students they have the support they need
- Liaising with tutors where necessary and passing relevant information on to students
- General Administration & Customer Service skills.

**ABOUT YOU**
- Customer service is at the heart of this role, so this needs to be something you are passionate about
- Excellent communication and interpersonal skills
- Empathy
- Great eye for detail - Maintaining accurate records
- Administration skills
- Ability to manage your time effectively
- IT savvy including MS Office

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: One location