Guest Experience Manager

4 weeks ago


Dorking, United Kingdom Wotton House Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are  passionate about the industry and always on the look out for new talent to join us on our journey... 

A DAY IN THE LIFE OF A GUEST SERVICE MANAGER at Wotton House Hotel 

What you'll be doing...

Reporting to the Front Office Manager, you can expect your working day to include the following:

Pre arrival calls to guests

Replying to all social media platforms

Sharing Guest Love with the Wotton Team members

Supervision of the Front desk team whilst in shift

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Experience Manager,  you will need the following qualities and skills.

Be a Customer Service Champion

Lead by example

Good working knowledge of Opera operating system

)WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

#LifeatRBH 

 



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