Spa Receptionist

1 month ago

Edinburgh, United Kingdom Marriott Full time

Additional Information Part Time - 16 hours per week

Job Number 24089801

Job Category Spa

Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W Edinburgh is hiring Spa Receptionist to join the team We invite you to play an integral part in bringing to life this unique brand in Edinburgh and join this fast-paced operation.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Spa Manager at W Edinburgh, as Spa Receptionist you will play an integral role in ensuring all our guests feel pampered and relaxed during their time with us.

Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is passionate about what they do, loves to learn new skills, and will be an excellent brand ambassador

As Spa Receptionist, key aspects of your role will include:

  • Managing the reservations system by scheduling services for clients and large groups using spa reservation systems.

  • Confirm/Amend upcoming scheduled treatments.

  • Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.

  • Check in guests for appointments, provide general spa orientation to guests upon arrival

  • Be highly knowledgeable about all products and treatments offered

  • Maintain the highest standards of cleanliness throughout the Spa

  • Work well as a team with your fellow therapists and the wider hotel team to ensure our guests receive slick service throughout their stay

Our ideal Spa Receptionist is someone who has:

  • Passion for their role

  • A keen interest in continuous learning and development

  • Sophisticated communication skills

  • Previous experience working in five star, luxury hotels and spas preferable

  • A positive mindset

  • A genuine passion for working in hospitality

In return for your hard work, we give you:

  • World class training and development, including leadership development

  • Unlimited career opportunities (internationally and locally)

  • Wellness and mental health programmes

  • Discounted accommodation, food and beverage in over 9,000 hotels all over the world

  • Discounts for your friends and family

  • Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centrepiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terraces, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be part of our Spa team today

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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