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Spa Receptionist

4 months ago

Edinburgh, United Kingdom Rocco Forte Hotels Full time

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

**The Position**

Are you a spa and wellness pro? Do you pride yourself in your charming first impression, confidence, and presentation? Ready to bring your people skills, organisational aptitude, and expertise to a new role at the front of a world-leading luxury hotel spa? Then we’d love to invite you to join us as a Spa Receptionist at Rocco Forte Hotels.

As a Spa Receptionist, you will be a vital part of the team running our award-winning Balmoral Spa. Your duties include undertaking a range of administrative tasks, manning the Spa Reception, and taking bookings for treatments. In addition, the role involves cashiering, selling products, Spa memberships, and conducting show rounds for guests in Spa amongst other duties.

You will also be responsible for ensuring the Spa facilities are well maintained and kept to a very high standard of cleanliness, assisting the Spa Manager with Health & Safety checks, and dealing with any queries from Spa guests. Attention to detail, a focus on maintaining standards, and an excellent work ethic are all paramount.

Your success in the role will be defined by your ability to provide an incomparable guest experience and to support the wider hotel team with your outstanding levels of service, organisational savvy, and spa and wellness sector knowledge.

In turn, you will be given the support to develop your skills and career with us and, ultimately, your insight, commitment, and pride in your work will make you an integral part of the Rocco Forte family.

**Why join us at Rocco Forte Hotels?**

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:

- 29 days holiday per annum
- Occupational Pension Scheme
- Meals on Duty
- £25 per night discounted rates at Rocco Forte Hotels
- 50% discounts on food and beverage
- 25% discounts on Spa Treatments & Products in the Health Spa
- Learning and Development Opportunities
- Recognition & Reward Scheme
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Social Events
- Employee Assistance Programme

£27,500 expected package (salary plus discretionary service charge)