Current jobs related to Senior Customer Success Executive - Bath - Ignite Digital Search Limited
-
Senior Customer Success Executive
2 months ago
Bath, United Kingdom Ignite Digital Search Limited Full timeSenior Customer Success Executive / Senior Customer Support ExecutiveExperienced Senior Customer Success Executives are required to join our innovative embedded investment platform that's reshaping the way people invest. We're on a mission to revolutionize the financial sector by eliminating outdated tech and processes, empowering financial planners, wealth...
-
Senior Customer Success Executive
1 week ago
Bath, Somerset, United Kingdom Flair for Recruitment Full timeDo you have experience within an Investment Platform? An embedded investment platform based in Bath is on the lookout for a Senior Customer Success Executive to join their team. Are an expert in building relationships and have an ability to deal with complex queries You will be confident in presenting reasoned analysis and make recommendations to senior...
-
Senior Customer Success Executive
3 weeks ago
Bath, Somerset, United Kingdom Flair for Recruitment Full timeDo you have experience within an Investment Platform? An embedded investment platform based in Bath is on the lookout for a Senior Customer Success Executive to join their team. Are an expert in building relationships and have an ability to deal with complex queries You will be confident in presenting reasoned analysis and make recommendations to senior...
-
Customer Success Manager
3 weeks ago
Bath, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned Somerset based tech-company offering an incredibly powerful solution in their space.Their solution maximises marketing and sales opportunities, from identification through to successfully winning!Well-established, well-known and looking to add to their growing team.The Opportunity:Joining the existing Customer Success team you...
-
Customer Success Manager
3 weeks ago
Bath, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned Somerset based tech-company offering an incredibly powerful solution in their space.Their solution maximises marketing and sales opportunities, from identification through to successfully winning!Well-established, well-known and looking to add to their growing team.The Opportunity:Joining the existing Customer Success team you...
-
Customer Success Manager
3 weeks ago
Bath, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned Somerset based tech-company offering an incredibly powerful solution in their space.Their solution maximises marketing and sales opportunities, from identification through to successfully winning!Well-established, well-known and looking to add to their growing team.The Opportunity:Joining the existing Customer Success team you...
-
Customer Success Manager
3 weeks ago
Bath, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned Somerset based tech-company offering an incredibly powerful solution in their space.Their solution maximises marketing and sales opportunities, from identification through to successfully winning!Well-established, well-known and looking to add to their growing team.The Opportunity:Joining the existing Customer Success team you...
-
Customer Success Manager
3 weeks ago
Bath, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Privately owned Somerset based tech-company offering an incredibly powerful solution in their space. Their solution maximises marketing and sales opportunities, from identification through to successfully winning! Well-established, well-known and looking to add to their growing team. The Opportunity: Joining the existing Customer Success team...
-
Customer Success Manager
5 days ago
Bath, Bath and North East Somerset, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for assuming control of a large client base and working closely with clients to ensure their initial experiences of our...
-
Senior Customer Success Manager
4 days ago
Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Executive to join our team at Flair for Recruitment. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesBe the primary point of contact for designated clients, working closely with...
-
Senior Customer Success Manager
3 days ago
Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Executive to join our team at Flair for Recruitment. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesBe the primary point of contact for designated clients, working closely with...
-
Senior Customer Success Manager
1 day ago
Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full timeJob Title: Senior Customer Success ExecutiveAbout the Role:We are seeking a highly skilled Senior Customer Success Executive to join our team at Flair for Recruitment. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key...
-
Senior Customer Success Manager
1 day ago
Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full timeJob Title: Senior Customer Success ExecutiveAbout the Role:We are seeking a highly skilled Senior Customer Success Executive to join our team at Flair for Recruitment. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key...
-
Senior Customer Success Manager
4 days ago
Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full timeJob OverviewFlair for Recruitment is seeking a highly skilled Senior Customer Success Executive to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.About the RoleAs the primary point of contact for designated clients, you will work closely with...
-
Senior Customer Success Manager
5 days ago
Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full timeJob Title: Senior Customer Success ExecutiveAbout the Role:We are seeking a highly skilled Senior Customer Success Executive to join our team at Flair for Recruitment. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.Key...
-
Customer Success Manager
3 days ago
Bath, Bath and North East Somerset, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving customer success and ensuring our clients achieve their goals.Key ResponsibilitiesAssume control of a large...
-
Customer Success Manager
5 days ago
Bath, Bath and North East Somerset, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving customer success and ensuring our clients achieve their goals.Key ResponsibilitiesAssume control of a large...
-
Customer Success Manager
3 weeks ago
Bath, Somerset, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Privately owned Somerset based tech-company offering an incredibly powerful solution in their space. Their solution maximises marketing and sales opportunities, from identification through to successfully winning! Well-established, well-known and looking to add to their growing team. The Opportunity: Joining the existing Customer Success...
-
Customer Success Manager
3 weeks ago
Bath, Somerset, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Privately owned Somerset based tech-company offering an incredibly powerful solution in their space. Their solution maximises marketing and sales opportunities, from identification through to successfully winning! Well-established, well-known and looking to add to their growing team. The Opportunity: Joining the existing Customer Success...
-
Customer Success Manager
3 weeks ago
Bath, UK, Bath & N E Somerset, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned Somerset based tech-company offering an incredibly powerful solution in their space.Their solution maximises marketing and sales opportunities, from identification through to successfully winning!Well-established, well-known and looking to add to their growing team.The Opportunity:Joining the existing Customer Success team you...
Senior Customer Success Executive
2 months ago
Senior Customer Success Executive / Senior Customer Support Executive
Experienced Senior Customer Success Executives are required to join our innovative embedded investment platform that's reshaping the way people invest. We're on a mission to revolutionize the financial sector by eliminating outdated tech and processes, empowering financial planners, wealth managers, and investment platforms to thrive in the digital age.
About the Role:
As a Senior Customer Success Executive, you'll be the go-to contact for our clients, ensuring their issues are resolved promptly and effectively. You'll handle a variety of client queries, manage escalations, and liaise with teams across the business to deliver exceptional service.
Key Responsibilities:
- Serve as the primary contact for designated clients, resolving customer issues.
- Collaborate with teams to investigate and resolve escalations.
- Manage escalations from valued firms, providing timely resolutions and frequent updates.
- Act as an escalation point within the team and assist with case allocation.
- Handle inbound queries and respond to Zendesk tickets within SLAs.
- Generate MI and reporting analytics, identifying recurring issues and monitoring trends.
- Review workflows and suggest process improvements.
- Think of innovative ways to delight our customers.
Requirements:
- Experience and knowledge of the advice and/or fintech market.
- Previous work experience with an investment platform or similar.
- Significant knowledge of product wrappers (SIPP, ISA, GIA).
- Strong communication skills, able to build rapport and adapt to different clients.
- Curiosity about how technology can enhance the investing experience.
- Expertise in building relationships and handling complex queries.
- Confident in presenting analysis and recommendations to senior stakeholders.
- Understanding of APIs.
Why Join Us:
- Be part of a rapidly growing company with a mission to transform the financial industry.
- Work in a fast-paced, dynamic environment with a lot of freedom and ownership.
- Enjoy a collaborative team culture that values innovation and continuous improvement.
What's in It for You:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and flexible work environment.
- 27 days holiday + bank holidays + your birthday off
- 3 days dependant leave
- 6% employer pension contribution, life assurance
- Private medical insurance with AXA Health
- Up to 6 weeks of work abroad per year
- Enhanced parental leave, flexible work-life integration