Service Advisor

5 days ago


Hampshire, United Kingdom Tru Talent Full time

Service Advisor

Basic Salary: up to GBP34,000 (OTE up to GBP43,000)
Working Hours: 8 am 6 pm NO SATURDAY S
Location: North Hampshire

Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As the first point of contact for our clients, you will play a crucial role in providing exceptional service experiences and ensuring the smooth operation of our service department.

Responsibilities of Service Advisor:

  • Greet customers in a friendly and professional manner, assessing their service needs promptly and accurately.
  • Consult with customers to understand their vehicle concerns and recommend appropriate services based on manufacturer recommendations and vehicle condition.
  • Schedule service appointments and effectively manage service bays to maximize efficiency and customer satisfaction.
  • Provide clear and detailed explanations of recommended services, estimated costs, and timelines to customers.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
  • Keep customers informed of the status of their vehicles throughout the service process.
  • Address customer inquiries and concerns with empathy and professionalism, striving to resolve issues to their satisfaction.
  • Maintain accurate service records and documentation, adhering to company policies and procedures.
  • Collaborate with the sales team to promote additional services and products that align with customer needs and vehicle maintenance schedules.


Experience & Skills of Service Advisor:

  • Previous experience in automotive service or customer service roles preferred.
  • Experience on Automotive systems like Kerridge/Autoflow/1 link & Pinnacle would be preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Proficiency in computer systems and software applications for scheduling and record-keeping.
  • Knowledge of automotive systems and maintenance procedures is advantageous.
  • Strong problem-solving skills and a proactive approach to resolving customer issues.
  • Flexible availability to accommodate varying shift schedules, including weekends and holidays.


Please contact Carly Wellard at Tru Talent on (phone number removed) or (phone number removed), using reference (Service Advisor - North Hampshire)


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