Client Advisor
4 weeks ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSEThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILEA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESSIndividual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: United Kingdom || Not Applicable || Hounslow || RETAIL OFFLINE || MAINLINE || n/a ||
-
Client Advisor
4 months ago
Hounslow, United Kingdom Careers Site Full timeLouis Vuitton are seeking a professional and enthusiastic Client Advisor to join their team. As a Client Advisor, you will be an ambassador of the Louis Vuitton Brand, ensuring that every Client is treated according to the Louis Vuitton promise. Similarly, the role will involve striving to discover Clients’ every need, and to guide them across the Brand....
-
Client Advisor
4 months ago
Hounslow, United Kingdom Careers Site Full timeTiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 187 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon...
-
Client Advisor
6 months ago
Hounslow, United Kingdom Careers Site Full timeBurberry are looking for an enthusiastic Client Advisor who will be at the forefront of the iconic brand as part of a dynamic team. Burberry’s retail team are passionate and represent everything the brand stands for - world class service, brand quality, superb merchandising, knowledgeable associates that provide a luxury experience to every Burberry...
-
Client Advisor
4 days ago
Hounslow, Greater London, United Kingdom Burberry Limited Full time{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success. You will inspire our clients by conveying passion for the brand, fashion,...
-
Client Advisor
4 days ago
Hounslow, Greater London, United Kingdom Burberry Limited Full time{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success. You will inspire our clients by conveying passion for the brand, fashion,...
-
Senior Client Advisor
4 months ago
Hounslow, United Kingdom Careers Site Full timeLouis Vuitton are seeking a professional and enthusiastic Senior Client Advisor to join their team. As a Senior Client Advisor, you will be an ambassador of the Louis Vuitton Brand, ensuring that every Client is treated according to the Louis Vuitton promise. Similarly, the role will involve striving to discover Clients’ every need, and to guide them...
-
Client Advisor
6 hours ago
Hounslow, Greater London, United Kingdom Burberry Limited Full time{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success. You will inspire our clients by conveying passion for the brand, fashion,...
-
Client Advisor
4 hours ago
Hounslow, Greater London, United Kingdom Burberry Limited Full time{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success. You will inspire our clients by conveying passion for the brand, fashion,...
-
Client Advisor
5 days ago
Hounslow, Greater London, United Kingdom Burberry Limited Full time{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success. You will inspire our clients by conveying passion for the brand, fashion,...
-
Client Advisor
5 days ago
Hounslow, Greater London, United Kingdom Burberry Limited Full time{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success. You will inspire our clients by conveying passion for the brand, fashion,...
-
Client Advisor
4 weeks ago
Hounslow, United Kingdom Burberry Limited Full timeINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide...
-
Future Opportunities
5 months ago
Hounslow, United Kingdom Burberry Limited Full timeBurberry is always on the lookout for Client Advisors to join our teams in our stores in Heathrow. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion...
-
Automotive Service Advisor
2 days ago
Hounslow, Greater London, United Kingdom Jago Consultants Full timeService Advisor Opportunity in HounslowWe are working with a reputable Commercial / LCV Garage in the Hounslow area of Greater London, seeking a skilled Service Advisor to join their team.Job Role and ResponsibilitiesThe successful candidate will be responsible for:Ensuring customers are informed of service and repair work required to their vehicles in a...
-
Automotive Service Advisor
2 days ago
Hounslow, Greater London, United Kingdom Jago Consultants Full timeService Advisor Opportunity in HounslowWe are working with a reputable Commercial / LCV Garage in the Hounslow area of Greater London, seeking a skilled Service Advisor to join their team.Job Role and ResponsibilitiesThe successful candidate will be responsible for:Ensuring customers are informed of service and repair work required to their vehicles in a...
-
Health Advisor
4 months ago
Hounslow, United Kingdom MoreLife Full time**Job Title**: Health Advisor **Location**: Hounslow **Hours**: 30 hrs **Reporting To**: Integrated Health and Wellbeing Manager **Key Relationships**: Integrated Health and Wellbeing Manager, Health Advisors, Smoking Cessation Specialists, Alliance Coordinator, Engagement and Communications Officer **The Role**: To ensure that evidence-based Alliance...
-
Customer Service Advisor
4 months ago
Hounslow, United Kingdom Source 4 Personnel Solutions Limited Full time**Customer Service Advisor / Administrator** Our Logistics client based in West London is seeking a dynamic and driven **Customer Service Advisor / Administrator**with excellent customer service engagement. Good experience of handling all processes which are involved in Logistics / Freight. **Skills and experience required**: - Previous experience of...
-
Employment Advisor
5 days ago
Hounslow, United Kingdom Twining Enterprise Full timeAbout the RoleWe are seeking a highly skilled and compassionate Employment Advisor to join our team at Twining Enterprise. As an Employment Advisor, you will play a vital role in supporting individuals with mental health challenges to achieve their employment goals.Key ResponsibilitiesProvide personalized employment support to clients, helping them to...
-
Employment Advisor
5 days ago
Hounslow, United Kingdom Twining Enterprise Full timeAbout the RoleWe are seeking a highly skilled and compassionate Employment Advisor to join our team at Twining Enterprise. As an Employment Advisor, you will play a vital role in supporting individuals with mental health challenges to achieve their employment goals.Key ResponsibilitiesProvide personalized employment support to clients, helping them to...
-
Client Support Specialist
1 month ago
Hounslow, Greater London, United Kingdom Premier Solutions & Training Ltd Full timePosition OverviewWe are seeking several Customer Service Advisors for our logistics partner.Opportunities are available for both full-time and part-time positions.These roles are permanent, and you will be employed directly by our client.The responsibilities include:- Addressing customer escalations directly, engaging with them through phone and email to...
-
Client Support Specialist
1 month ago
Hounslow, Greater London, United Kingdom Premier Solutions & Training Ltd Full timePosition OverviewWe are seeking several Customer Service Advisors to join our esteemed logistics partner.Both full-time and part-time positions are available, offering permanent employment directly with our client.The responsibilities of this role include:- Addressing customer inquiries and concerns promptly, utilizing phone and email communication to gather...