Account Manager
3 weeks ago
Department: Matchmaking
Employment Type: Full Time
Location: Greater Manchester, UK
Compensation: $14.00 - $17.00 / hour
Description
VIDA Select is seeking outgoing, dynamic people who thrive on connecting with and helping others to join our team of Account Managers We are expanding our global team, and currently focusing on hiring in United Kingdom.
As a client-facing Account Manager, you'll guide your clients through every step of our modern matchmaking process - from understanding what they're looking for to overseeing the execution of the service itself For a person with the right skills, drive and personality, this will be a very fun and rewarding job.
Key Responsibilities
Serve as the direct point of communication for each client. As such, it's vital to maintain a high level of professionalism at all times.Ensure success for our clients, including developing and executing a dating strategy for each client, maximizing results and setting clear expectations in regards to those results.Provide QA on the matches for your clients. Work with creative writers who are responsible for communicating with matches, and arranging dates with those who meet the client's approval.Must be responsive to phone and email throughout the business day, as the Sales Reps will periodically reach out regarding scheduling needs. You'll be expected to provide a fast response so the client can be booked. Attend scheduled team conference calls and a quarterly company-wide virtual meeting.
Skills Knowledge and Expertise
Due to the training time that we invest in new hires, you must make a 1-year commitment.Effective written and verbal communication skills - must have solid English skills, both spoken and written.5+ years experience in similar fields (Customer Service, Account Management, Client Relations, Sales, Project Management, Social Media Management).Good time management and organizational skills, with the ability to work efficiently without direct supervision. We are looking for people who are detail oriented and process drivenA solid grasp of the dynamics of male/female interaction, as well as an interest in human relationships.Motivation to succeed and a passion for helping others.Have a stable, reliable, and strong Internet connection.
Skills & Experience That Are A "Plus:"
10+ years experience in similar fields (Customer Service, Account Management, Client Relations)Experience working directly with clients in the US, Canada, UKPrevious leadership experienceBackground in Psychology, Matchmaking, SociologyBackground in Creative / Technical WritingExperience in Social Media Management
Schedule & Flexibility:
Most of our clients are in the US, and our company time zone is EDT. The ability to work US EST hours is required to serve our clients. We split the day into two time periods, to be sure we can communicate quickly with our team and our clients. Morning Shift: 9 - 1 pm EDT / EST Evening Shift: 5 pm - 10 EDT / ESTYou can set your own schedule within that time frame, as long as you are getting your workload in, so there is flexibility day to day.
You can also check outthis short video that's packed with tips on what type of candidate we're looking for
Benefits
Growth Potential:
While you will start as a Junior Matchmaker, working with our Pro Level Package Clients, there is room to grow into a Senior Matchmaker, handling VIP level Clients. This growth is dependent on your performance, your capability to handle larger, more challenging client loads, and client feedback.VIDA is growing rapidly, and leadership opportunities are available for the right person as well. We promote internally, and are currently looking for natural leaders to join the team. If you enjoy leading people, improving and simplifying processes, and have a knack for technology and automation be sure to let us know
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