Property Damage Restoration Technician in West and North LDN

2 months ago

City, United Kingdom Core Group Full time
Property Damage Restoration Technician in North and West London Job Purpose:

To deliver top-notch solutions for water, fire, and accidental damage in residential and commercial settings, ensuring high customer satisfaction and adherence to service standards.

Key Responsibilities:
  • Attend new job allocations for domestic and commercial perils.
  • Identify and pursue new business opportunities.
  • Follow company and quality procedures, including Health & Safety.
  • Conduct moisture surveys and apply drying techniques.
  • Prepare and calibrate equipment.
  • Communicate with customers, loss adjusters, builders, insurance companies, and policyholders.
  • Recommend and implement new methods and techniques.
  • Maintain and service the company van.
  • Input reports in real-time and update job statuses weekly.
  • Ensure health and safety compliance.
  • Supervise subcontractors and additional technicians.
  • Engage in continuous professional development.
Key Interfaces:
  • Area Operations Manager
  • Commercial Project Managers
  • Claims Operations
  • Policy Holders
  • Loss Adjusters
  • Customers
  • Subcontractors and Agency Staff
  • Suppliers and Supplier Managers
  • Customer Services Manager
  • HR
  • Health & Safety/Quality Manager
Skills & Abilities:
  • Building knowledge, mould/bacteria awareness
  • Technical expertise in water, fire, and accidental damage restoration
  • Competitor awareness and cost control
  • Ability to upsell, think laterally, and communicate effectively
  • Empathetic and customer-focused
Competencies:
  • Health, Safety and Quality
  • Business Focus and Customer Focus
  • Learning and Improving
  • Teamwork and Adaptability
  • Communication and Problem Solving
Education & Experience:
  • General education with GCSEs in English and Mathematics
  • BDMA Technician (desirable)
Performance Measurement:
  • Customer satisfaction
  • Achievement of budgeted turnover and service standards
  • Key Performance Indicators
  • Performance appraisals
Reporting To:
  • Area Operations Manager

Join our team to deliver exceptional property damage restoration services and build strong customer relationships. Apply today

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