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Laboratory Support Coordinator
2 months ago
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Joining our Food Microbiology laboratory, the purpose of this role is to act as the interface between the customer, laboratory, analytical service team and the laboratory; to ensure all key accounts receive the highest level of care. Also, to support the team leader especially when on annual leave.
This is a full time role working Sunday to Thursday 10:00 - 18:00.
- Ensure the laboratory operates within the customer Global standards and complies with all policies, procedures and associated documents.
- Become the key laboratory contact for analytical services when they have technical queries (with support from the laboratory/technical manager).
- To follow up on sample status, reporting and interpretation of results.
- Provide a high level of internal and external customer care.
- To be ultimately responsible for the Micro Wolves mailbox.
- Attend customer reviews to ensure all issues are dealt with swiftly and resolutions are put in place.
- Create customer KPIs to manage service levels. Use this within each daily briefing to ensure that the KPIs are met and understood by the wider laboratory team.
- Ensure that delays/cancellation are communicated to the customer in a timely manner.
- Ensure all retests are processed on-time.
- Work closely across main lab and path lab ensuring there is a very close link with both laboratory managers and registration.
- To complete none conformance work in a timely manner and implement robust corrective actions.
- Ensure the timely and accurate reporting of all results.
- Strive for continues improvement of laboratory processes to improve customer service and quality of results,
- Cover the path lab team leaders.
Qualifications
- Degree or equivalent in microbiology.
- Working knowledge of either Food Microbiology, Testing laboratories accredited to ISO 17025.
- Working experience in a laboratory.
- Experience of working in a UKAS accredited laboratory.
- Good IT skills, word, excel, & LIMS.
- Proven experience of leading a team including training and development of staff.
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Life Assurance (4 times annual salary).
- Company Pension Plan.
- Employee Assistance Programme – 24/7 confidential support.
- Enhanced Maternity, Paternity and Adoption pay scheme.
- Holiday Purchase Scheme.
- Free car parking.
- Worldwide career opportunities.
- Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.
