Payments Operations Service Architecture

1 month ago

Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

Posting Description

The Payments business at JPMorgan processes $9.6 trillion in transactions every day in over 120 currencies across +160 countries. With the industry rapidly changing due to changes in client behavior and the advent of newer, more sophisticated technologies, the Payments organization is evolving and expanding its product offering to better meet the needs of our customers. Payments Operations supports the Payments business across Treasury Services (Cash Management, FX, Liquidity, Escrow and Real-Time Payment solutions), Global Trade Finance, Merchant Services and Commercial Card offerings to clients and acts as the payment hub for JPMorgan Chase. As the Payments franchise continues to expand, Payments Operations is evolving its operating model to be more customer centric, resilient and scalable.

The newly created Operations Service Architecture (OSA) team has been established to architect operationally excellent, scalable and resilient solutions driving accelerated time to market and exceptional customer experience. Within the OSA team, we are looking for a high performing Associate to establish a proactive and efficient process to execute the following functions:

  • Capture and evaluation of the pipeline of change requests related to product development, new/existing client mandates, and operational processes
  • Standardize impact assessment including in-scope operational functions and requirements to support
  • Definition and design of operating model to achieve desired outcomes in an optimized manner
  • Manage effective transition from design into delivery and ongoing execution
  • Identification and exploration of commercialization opportunities for Payments Operational Services

The successful candidate will partner with Operations, Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products. Products include Embedded Banking, Mobility Payment Solutions and EMEA Market Place.

This role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise's strategy.

Job responsibilities

  • Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
  • Partner with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
  • Develop hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
  • Work closely with Business stakeholders to define and implement target operating models to better support our clients
  • Design and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
  • Communicate regular status updates to senior management and Business stakeholders

Required qualifications, capabilities, and skills

  • Advanced professional experience in Operations within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments is preferable
  • Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
  • Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
  • Expertise in data analysis and manipulation to support hypothesis generation
  • Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
  • Partners well with other groups sat outside of the team's reporting line, excellent interpersonal skills
  • Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
  • Logical, structured approach to planning, problem solving and decision-making
  • Solid awareness of controls and risk management protocols
  • Self-starter with ability to manage own workload and deliverables

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