Onsite Stock Controller
2 weeks ago
Location: UK - London | Job-ID: 208697 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Life on the team
We have an exciting new opportunity for you to join our Field & Lifecycle Services as an Onsite Stock Controller to join our growing team. You will be part of our onsite team providing service to our customer Monday to Friday (there may be shift cover as and when needed).
As the Onsite Stock Controller, you will hold a key role within the Hardware Manged Service (HMS) Team here at UBS where Computacenter deliver a high-quality service to UBS’s end users.
UBS is a key figure within the Financial Sector and situated in the heart of the city and over the years Computacenter has forged a strong relationship with UBS. It’s a friendly environment with many facilities very close by and held within UBS 5 Broadgate (5BG).
As the Stock Controller you will play an integral part of the team, ensuring the stores are well maintained and continue to keep accurate account of the stock. Working alongside the Desktop engineers, preparing the task hardware, and dealing with multiple Makes and Models of IT equipment.
What you’ll do
- General Health & Safety of the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service.
- Managing day to day client products received, adhering to Bank agreed check in process and Inventory updates.
- Ensuring products received for service requests and other CC services streams are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores.
- Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery.
- Daily updates to the Stock sheet and Access asset database with regards to stock item received, changes to the status of stock, location and deployment of tracked items following service teams daily updates.
- Weekly stock checks to ensure the stock sheet and Inventory records are correct and all items are accountable under our custody.
- Provide product evaluation for decommissioned equipment to determine if fit for redeployment or End of Life recycling, ensuring Inventory records are updated.
- Highlighting incomplete and faulty products returned by client to Service management for escalation with client.
- Manage End of life devices and 3RD Party collection from client sites, ensuring client data integrity process is strictly adhere to, devices accurately recorded, accountable and secure while in our custody prior to handover to 3rd party vendor.
- Provide daily summary of stock items for client to use, ensuring this summary is correct and in line with Inventory records, highlighting stock items running low for action by the client.
- Daily monitoring of ITSM stock check queue for requests to assign stock items to match the criteria required for the service requests ensuring SLA is met.
- Manage the secure dispatch of items to other sites, end user location and return to vendor/suppliers to meet SLA, using client courier and adhering to client procedure for secure shipment and tracking with associated updates for Inventory changes and updates to impacted parties.
- Respond to client queries and issues in a timely manner working closely with Service Team leads and Service Management.
- Regular evaluation of all products in stock to ensure these are all fit for purpose and ready to use on requests, ensuring client data policy is adhered to and data is cleared from the device went entering stock.
- Managing product due diligence with items required for return to Vendor for repair HP/Dell hub (RTB Warranty) and asset control.
- Highlight issues and breaches to Stores immediately to Service Management.
- Work with Bank Asset management team to investigate any discrepancies.
- Work closing with Service Management and other Team leads to continually improve the stores service and highlight ideas and implement smart & Best working practices, including updates to current process documentation and review every 6 months.
What you’ll need
- Ability to manage tasks from a pre-defined process.
- Be flexible to a rapidly changing environment.
- Dell & HP Desktop product knowledge.
- Strong Microsoft Excel skills and data searching and input skills.
- Service Now ticketing experience.
- Experience with managing stock and guardian/custodianship mindset.
- Able to work under pressure and to tight deadlines, motivate his or her team.
- Multi-tasking skills essential
- Excellent time management and task planning.
Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
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