International Relationship Manager
1 month ago
International Relationship Manager
Hours: Full-time, permanent - 37.5 hrs week (Flexible working may be considered), regular international travel
Responsible to:Head of International Giving
Direct reports: International Giving Executive x2
Location:ShelterBox HQ, Truro, Cornwall. Remote working (UK only) will be considered (with regular travel to Truro at least 4x per year)
Role purpose
ShelterBox has a growing network of international supporters who connect with the organisation through our international affiliates - independent charities in their own countries. Affiliates’ supporter growth and engagement activities are enabled by this role with further support from other UK-based teams, including fundraising, brand, content and comms.
ShelterBox has 13 affiliates who are directly helping the organisation achieve one of our strategic objectives of international diversified funding. Affiliates share our mission and consequently raise awareness and funding to support the organisation. Collectively they contribute greatly to engaging with and a global community of supporters. We raise a significant proportion of ShelterBox’s total income through our affiliate network, and from other international donors in countries beyond our affiliates.
The purpose of the Interim International Giving Manager role is to support the management of affiliate relationships with ShelterBox by providing a focal point for day-to-day dialogue; to share information and resources effectively across the network; and to develop collaborative working relationships which enhance our supporter experience.
This role will empower the international network by providing materials, information and content which is key to achieving a consistent brand and fundraising success. One of the ways that this role will help to bring this community together is with a series of engagements throughout the year, not least of which is the annual International Fundraising Conference attended by key personnel from the fundraising network, strategic partnerships and UK staff.
Who are we looking for?
ShelterBox is seeking an inspiring and proactive relationship builder who can take a leading role in the International Giving team. They will be the focal point for providing support to many of our international fundraising staff and volunteers, with a high level of attention to detail and supporter-centric best practice. They should be confident in managing multiple projects simultaneously and working with a broad set of objectives associated with fundraising and communications. They be the line manager for other members of the team who have shared responsibility for international supporter growth and engagement.
Duties include but are not limited to:
Leading key relationships with affiliate staff and volunteers to execute the strategy for growing diversified international income. Line management of the International Giving Executive role to deliver international supporter communications and volunteer engagement. Nurturing their development. Supporting delivery of the international Rotary partnership strategy, in collaboration with the Rotary Partnership Manager, by bringing together international fundraisers at key moments in the annual calendar. Communicating clear guidance on shared global fundraising priorities, drawing on data and insight to optimise results. Working collaboratively with affiliates to contribute to a suite of refreshed brand communication materials. Managing the translation of key communications (including subtitles for videos produced by B&C) into languages required by affiliates. Supporting enhanced communications with affiliates during times of major disaster Proactively identifying growth opportunities and promoting these across the international network Facilitating consistent application of the joint ShelterBox and Rotary brand guidelines. Leading the design and delivery of the annual International Fundraising Conference. Travelling internationally to fundraising events or meetings with affiliates Maintaining an up-to-date contact list for affiliates together with records of reports, meetings and plans Maintaining an up-to-date record of correspondence, meeting minutes and actions taken Manage financial processes related to international income including annual budget-setting and quarterly reforecasting. Deliver data for reporting on the agreed set of financial and non-financial KPIs. Liaising with Finance to facilitate the receipt of grants from Affiliates and any other fund transfers. Liaising with Procurement to facilitate the planning of any expenditure and/or the process through which purchases are made. Other administrative duties that may be required by the team from time to time.
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