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Front of House Manager

2 months ago

Thame, United Kingdom Hilton Full time

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Hilton Worldwide discounts
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more

***Live in accommodation available***

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

Previous experience within a front office, reception or front of house position, or equivalent
People management experience
Quality & standards driven
Outstanding customer service skills
Conflict resolution

Curious to find out more?

DoubleTree by Hilton Oxford Belfry hotel is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4*, 154-bedroom property and has the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all.  We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.  

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.