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Team Manager
2 months ago
All the details
Summary
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.
One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.
What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an
inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality,
value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special
20% colleague discount across all M&S products and many of our third-party brands for you and a member of
your household.
Competitive holiday entitlement with the potential to buy extra holiday days
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our
performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to
develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and
PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away
from work.
What you'll do
Your key accountabilities will include
Driving a selling culture within your team
Consistently raising performance and capability of the team to support developing internal talent
Utilising and exploit data to support with operational decisions
Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
Energising your team to deliver first class customer service within a fast-paced environment
Who you are
Your skills and experience will include
A proven leadership track record and the ability to lead effectively through ambiguity.
Being digitally confident. Having an understanding of systems and have the ability to exploit them.
Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
Everyone's welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
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