Claims Delegated Authority Manager
4 weeks ago
MS Amlin - Claims Delegated Authority Manager
Permanent - Mon - Fri
London Based
Hybrid Working
ASAP Start
JOB PURPOSE
- Be responsible for managing the Claims Delegated Authority and Claims Delegated administration with our outsource partners, Genpact. Ensure that our partners consistently deliver the best outcomes are for our clients and business - aligning to MS Amlin Values and adhering to all internal and external procedures and regulation.
Key Areas of Delegated Authority Management:
Managing DA Governance:
- Chair the DAGC meeting on a monthly basis
- Track and monitor forum actions
- Attend/schedule other governance forums as required e.g. for DCA approval
- Validate the DCA control sheet monthly
- Submit agenda items and present on new DCAs, renewal changes and cancellations
- Managing performance reporting
- Manage quarterly review of loss funds
- Manage reporting to Lloyd's and other regulatory bodies
- Continually seek improvement to management information ensuring it is accurate and fit for purpose.
Managing identification/authorisation/setup of DCAs:
- Work in conjunction with Service Partner Performance Coordinators to assess if a DCA is a potential good fit
- Conduct initial review and scoring of a DCA
- Review Genpact prepared due diligence information, provide opinion
- Prepare authorisation documentation
- Manage 3rd party contracting and advise on loss fund setups
Managing DCA renewals:
- Review DCA contracts in conjunction with Service Partner Performance Coordinators
What we are looking for:
- Extensive Claims knowledge and experience in Lloyd's / London market operational landscape which includes Bordereaux services such as BDX, Vitesse/FCP and DCOM.
- Extensive knowledge and experience of dealing with Lloyd's
- Claims knowledge and experience in dealing with DXC/Xchanging business solution for Lloyd's managing agents
- Ability to objectively evaluate and analyse situations to ensure commercial and pragmatic solutions
- Extensive and in depth knowledge of Claims procedures and best practice
- Proven sound judgement and decision making capability, especially with complex issues or problems
- Demonstrate client intimacy through the effective delivery of a claims service that demonstrates understanding of the client and builds on long term strategic relationships
- Highly effective communications and negotiation skills
#LI-MSAUL
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