Regional Network Manager

4 weeks ago

Croydon, United Kingdom Allianz Insurance Plc Full time

Who we are

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Details

A new role has arisen for a Regional Network Manager, this is a Home Working/Field Based role covering areas in the East Midlands, Anglia, London and the South East.

You will be joining a great team of people working with Britannia Rescue one of the UK’s most trusted providers of breakdown cover.

Role Description

To be responsible for the identification and monitoring of designated Insurance suppliers in the vehicle roadside rescue and recovery business.

Being an integral part of a team, implement an effective communication strategy with a network of suppliers, ranging in size and scale, that you will have management responsibility for. This will include onboarding, periodic visits and regular contact ensuring persuasive communication of complex business, regulatory, performance and customer issues.

Build positive working relationships with all key contacts in the industry including the agent supplier network, industry press and professional bodies and represent LV= Britannia Rescue at industry events and exhibitions ensuring a positive image is portrayed at all times.

Working with the Network Manager and wider department ensure all Agents comply with their SLA and compliance obligations and where appropriate communicate and drive improvement needs to include an ongoing action plan.

Recognise industry trends and work with the wider department to articulate these, offering guidance on areas for focus and improvement, providing key input into the wider departmental strategy.  

Analyse SLA’s, internal MI, record issues and complaint results and ensure that appropriate action is taken by both parties to maximise performance.

Manage a group of suppliers to develop, build and maintain relationships, making LV= Britannia Rescue the most attractive industry provider.

Work with various business stakeholders and teams to support business performance, compliance requirements, cost control and education of industry information.

Maintain high level knowledge of technical and industry sector developments including competitor analysis to ensure that all key stakeholders are fully informed when it comes to advances in technology, payment rates, response times, fix rates and other relevant information.

About you

Relevant experience of Relationship Management

Supplier performance management experience preferable

Strong communication and interpersonal skills

An appreciation of vehicle mechanics or technical experience

Can manage time and work on own initiative and ensure delivery of results

Flexibility and ability to adapt to changing situations

Experience of handling complaints and managing challenging conversations

Able to understand, interpret and present management information

Excellent Geographical knowledge

PC literate

Willingness to travel, including some overnight stays

What we can offer you

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

26 Days’ holiday plus bank holidays

A competitive pension for which LV= will pay twice the amount you pay, up to 14% 

An annual bonus scheme based on company and personal performance

Car Allowance

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

ElectriX EV salary sacrifice scheme

A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. 

We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Diversity & Inclusion

At LV=GI, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.

At LV=GI, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range of other adjustments.

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