Healthy Homes Coordinator
4 weeks ago
Fixed Term – Maternity Cover
Full Time, 35 hours per week
Closing date: 08 October 2024
Salary: £33,675 per annum
Hours: 35
Contract: Fixed Term Contract/Temporary
Application Deadline: 08/10/2024
Post date: 26/09/2024
At One Manchester, we are passionate about providing good quality homes, great services, and real opportunities for customers and communities. We invest in new and existing homes, provide money advice and wellbeing, employment and training support, and build strong partnerships to support inclusive growth.
We have a great opportunity for a Healthy Homes Coordinator to join our team. You will co-ordinate the day-to-day planning for the Healthy Homes Team, maintaining the scheduling system with appointments to ensure that we meet targets and customer expectations. You will appoint, monitor, and control the workflow of jobs and liaise with customers, the management team, and external stakeholders, ensuring that all parties are kept informed of the progress of any repairs. Additionally, you will manage a number of Disrepair claims and obtain internal disclosure information.
You will be committed to living our values and delivering an outstanding service to our customers with a first-time resolution mindset. You will provide a professional, efficient, courteous service answering queries and providing information about our services. Self-motivated with a positive approach, you will be an active listener who can manage difficult situations.
We’re looking for an individual who has experience in a customer service/administrative role with fantastic organisational skills and the ability to make recommendations on how we can improve our processes. A confident communicator, you’ll be accustomed to liaising with a variety of both internal and external stakeholders and will have a real commitment to improving the customer experience.
Why take up the challenge with One Manchester?
This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. Challenge yourself to be creative and ambitious and see the difference you can make in our great city.
One Manchester strives for equality, diversity, and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
If this is the role for you, we’d love to hear from you.
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