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Administrative Officer
3 months ago
Our Public Sector client based in Exeter is looking for an administrator to support their department. This is a temporary assignment for about 6 months, Monday to Friday 9.00am to 5.00pm, 37.00 hours per week, paying 12.33 per hour. This role is hybrid, with three days onsite, and two days from home.
You will be required to provide administrative support with the main role responsibilities listed below, together with any other ad hoc administration duties as required:
" To take responsibility for a set of administrative procedures; ensuring actions are carried out in accordance with the procedures and within the necessary timescales
" Providing various office administrative and business support duties to the immediate and when required wider team including meeting organisation, note taking, updating of distribution lists, training course organisation, mailbox monitoring
" Answering telephone queries, following up enquiries which cannot be immediately resolved. There is some processing and procedural work associated with the calls generated, including accurately noting the details of the call on a customer's record, updating databases and information systems, liaising with the public, veterinary and field officers producing paperwork, and following general administration processes and procedures
" Providing support and guidance to others (internally and externally) on procedures, answering queries and following up enquires that cannot be immediately solved
" To liaise with, and provide excellent customer service to Stakeholders, Delivery Partners and Customers, both internal and external, to understand and appreciate their needs and requirements, for example, liaising with farmers and local veterinary practices to arrange tests.
" Please be aware that this role will/may involve arranging removal of diseased animals to an abattoir, liaising with farmers / agents about compensation valuations and payments
" Liaising with laboratories over test results (TB Operational Delivery role only)
" Responding to requests from the public for information and guidance and providing accurate and timely information to our customers.
" Updating information held on our information systems by liaising with the public to ensure the data we capture about (or for) our customers is accurate.
Skills required:
" Using most MS Office applications, so a strong skill set is a must
" Proactive, and able to work within a team, and independently
" Organised
" Strong communication skills
Please be aware that this role will require a DBS and three years referencing.
If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies
