Cancer Information and Patient Support Lead

3 weeks ago

London, United Kingdom HCA Healthcare UK Full time

Cancer Information and Patient Support Lead
London: The Harley Street Clinic & other London Sites
Full time: 37.5 hours per week
Permanent
Salary: Competitive Depending on Experience

We are proud to be advertising a brand new Cancer Information and Support Lead position at The Harley Street, currently rated “Outstanding” by the CQC. reporting into the Head of Therapies to manage the Macmillan Patient Information Centre and volunteers working within it.

The main purpose of the role is to improve the experience of Oncology patients undergoing treatment at The Harley Street and LOC by raising the profile and awareness of services to support their needs, signposting to external specialist resources, updating information, promoting awareness to staff and managing volunteers.

While you will be based at The Harley Street Clinic you will be required to travel to all LOC sites regularly (95-97 Harley Street, Platinum Medical Centre, and Sydney Street Chelsea) to update their patient information, update staff and support patients. You will also visit the oncology wards at The Harley Street Clinic and Wellington Hospital to link in with Matrons and Lead Oncology nurses.
 
As a Cancer Information and Patient Support Lead, your role is to improve patient experience by raising the profile and awareness of supportive services by signposting to information and services, to deliver personalized care and support to patients, carers and family members affecting by cancer.

Responsibilities of the role:
To ‘lead’ the Macmillan Patient Information Centre at 83 Harley Street - a hub of ‘information and support’ coordinating day-to-day management and volunteers

To greet patients and providing a high level of customer service listing to and assessing their needs  

Be responsible for the provision of Macmillan, Charity and other relevant up-to-date patient information within the centre and all oncology treatment areas across LOC, Harley Street Clinic and UCLH

Produce reports for the Head of Therapies evaluating service effectiveness, feedback and other metrics

Help to schedule therapy appointments and take calls and email enquiries from patients

Provide timely and proactive personalised patient support through signposting

Communicate complex information to patients regarding their condition and support available to them

Make referrals to Dietitians, Complementary Therapists and Psychologists when indicated

Monitor feedback and service gaps, continually reviewing the needs of HCA patients living with and beyond cancer to make recommendations about service development

Maintain Macmillan Quality Environment Mark (MQEM) standards and support the re-accreditation process

Help specialist nurses to facilitate support groups

Organise the annual Macmillan coffee morning and similar cancer awareness events

Communicate the program of support available to patients across HCA through newsletters and email communications

Contribute to the wider development of clinical pathways and personalised care planning

Work closely with Allied Health Professional (AHP) and Clinical Nurse Specialist (CNS) colleagues flagging patient needs

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.  

What you’ll bring:
A Registered Nurse, HCPC registered allied health professional (AHP) or highly experienced cancer support worker

A minimum of 3 years post registration experience in Oncology

Demonstrated knowledge of cancer and its impact on individuals  

Knowledge of the core elements of personalised care and support

Experience managing a team or clinical service

A strong ability to motivate self and others

Exemplar written and verbal communication skills

Able to speak to groups delivering health promotion

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As the Cancer Information and Patient Support Lead you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

Private Healthcare Insurance for treatment at our leading hospitals

Private pension contribution which increases with length of service

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount for all facilities including Maternity packages at The Portland

Comprehensive range of flexible health, protection and lifestyle benefits to suit you

Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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