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Customer Services Agent

3 months ago

City, United Kingdom Gleeson Recruitment Group Full time

CUSTOMER SERVICES AGENT - FINANCIAL SERVICES

Birmingham Salary: Up to 25,500 Flexible Working

Are you an experienced Customer Services Agent looking for a new challenge? This company is seeking a highly motivated individual to join their team.

This company is a leading financial services organisation based in Birmingham. With a strong focus on customer satisfaction, this company provides a supportive and inclusive working environment that encourages personal and professional growth.

RESPONSIBILITIES:
- Responding to customer enquiries via phone, email, and chat
- Providing excellent customer service by resolving customer complaints and issues
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer needs are met
- Keeping up-to-date with product and service information

WHAT WE ARE LOOKING FOR
- Excellent communication skills (verbal and written)
- Ability to work well in a team environment
- Strong problem-solving skills
- Attention to detail and accuracy
- Ability to multitask and manage time effectively

BENEFITS:
- Competitive salary and enhanced benefits package
- Opportunities for personal and professional development
- Supportive and inclusive working environment
- Convenient location with easy access to public transport

If you have previous experience within a financial services setting, and pride yourself on the customer always being first, this could be the role for you

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.