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Digi Labs

3 months ago

Loughborough University, United Kingdom Loughborough University Full time

We’re currently looking for an experienced DigiLabs Technical Support Officer to join our IT Department within our AV/IT team.

Our IT Services are integral to the continued success of Loughborough University.

We work closely with all our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognised as the best in the country by our students in the National Student Survey.

We are at the forefront of supporting the digital campus, protecting and securing our IT systems and developing strategies to take us forward in a rapidly evolving world. Our director is currently a trustee of UCISA and we actively support professional development at all levels.

Job Purpose:
To apply in-depth technical knowledge to provide both reactive & proactive technical support, maintenance and advice to users of University AV/IT systems. The primary focus for this job will be to provide AV/IT services and support for the University’s DigiLabs facilities including specialist technologies such as VR and AR, Robotics and advanced audio-visual systems.

To be successful in the role, you will have the following:

  • Experience of AV/IT support in a managed support environment.
  • Experience of installing, testing and commissioning of equipment and software including AV and IT systems.
  • Must be educated to “A” level or equivalent in any relevant subject or equivalent experience.
  • Good oral communication skills and have analytical approach to problem solving Excellent knowledge of system software.

We particularly welcome applications from women and marginalised minority communities as we are actively seeking to make our team more diverse.

Join us and you can expect: 

  • Generous annual leave allowance of up to 44 days (inclusive of Bank Holidays & University closure days).
  • Competitive pension schemes.
  • A range of childcare support initiatives and benefits including childcare vouchers; on-site university nursery (with salary sacrifice scheme); and holiday play schemes.
  • We offer a range of family friendly, inclusive employment policies.
  • BUPA Cash Plan (100 scheme).
  • Employee Assistance Programme.
  • Season Ticket Loan Scheme.
  • On Campus parking with charging points for electric vehicles.
  • Fantastic range of sports facilities and preferential. membership packages available.
  • Fantastic CPD, LinkedIn Learning and inclusive resources for development.

For more information please refer to the Job description and Person Specification.

For an informal discussion about this role please contact Aaron Turlington-Smith, by email a.smith2@lboro.ac.uk.

Application closing date: 13 September 2024

£27,979 to £32,982 per annum. Subject to annual pay award. Technical Services grade 5