Customer Service Specialist

4 weeks ago

Irlanda, United Kingdom Abbott Full time

The Customer Service Specialist role is the first point of contact to support various customers such as Hospital’s, GP’s, Pharmacies and Patients as well as our key distributors across Europe.

The Customer Service Specialist is responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.

Essential Duties and Responsibilities (Key Activities)

Carries out duties in compliance with established business policies and procedures.

Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.

Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.

Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.

Perform other duties and projects as assigned.

Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.

Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.

Review and maintain customers open orders on a daily basis.

Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.

Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.

Collaborate with other departments to ensure accuracy of data maintained on SAP

Keeping customer account changes up to date and communicated to the commercial sales team.

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