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Learning and Teaching Administrator

2 months ago

Durham County Durham, United Kingdom Durham University Full time

The Role and the Department

Founded in 1952, the Department of Psychology is consistently ranked as one of the very best in the UK with an outstanding reputation for excellence in teaching, research and employability of our students. We are currently ranked 11th in the Complete University Guide, 13th in the Guardian University League Table, and in the top 100 of Psychology Departments world-wide according to the QS World Rankings.

The Department is committed to creating and maintaining a research and teaching environment that spans the entire breadth of Psychology.

The Learning and Teaching Administrator is responsible for the provision of a professional, efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation. They will work independently, taking day to day decisions and using his/her experience and initiative to decide on appropriate courses of action and resolve problems. They will work flexibly to ensure the team functions effectively in meeting priorities, working in accordance with University and Departmental policies and procedures, demonstrating a commitment to customer service excellence.

We pride ourselves on being a collegiate and welcoming department, committed to success for all who work here. This is illustrated by our Athena Swan Silver Award received in 2013, renewed in 2017 and 2022.

A Hybrid working environment, in line with business need, is part of the role.

To be considered for this role, here are the skills/experience we're looking for:

Qualifications/Experience
1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
2. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role.
3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.

Skills/Abilities/Knowledge
4. Good spoken and written communication skills.
5. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems.
6. Committed to continuing professional development.
7. Ability to solve problems and resolve straightforward issues yourself and as part of a team.
8. Ability to provide advice and guidance to a range of colleagues and customers.

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