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Contact & Support Apprentice

2 months ago

Colchester, United Kingdom Colchester City Council Full time

Working hours: 37 hours per week

Contract type: Apprenticeship

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.

Would you like to complete a Customer Service Level 2 apprenticeship (here) whilst working as Customer Service Advisor? Are you enthusiastic, passionate and keen to learn? You will be working with an established team of customer service experts and providing an efficient, effective and high quality service, supporting customers across a range of channels.  

Duties of the role

The successful candidate will be expected to answer customer enquiries through a range of channels such as phone, email, digital contact and face to face. You will be able to follow policies and procedures whilst simultaneously providing a high level of customer service within an extremely fast paced and busy contact centre environment. The candidate will have a keen sense of accuracy and adept at learning a wide range of systems in order to be as effective as possible when handling enquiries.

Qualifications and skills required

To be successful in this role we expect you to be a keen learner and willing to learn from colleagues, accept feedback in a positive way, show initiative and contribute to developing process. Be able to take responsibility of your own work at the same time as being part of the wider team.

IT skills such as Microsoft Office 365 would be beneficial. Training will be provided on internal systems.

What we offer

The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

 

Other benefits include:

  • Flexible working
  • Gym, travel and online retail discounts
  • Excellent training, development and progression opportunities